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Disconnect or Cancel Service. View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, backing up Cox Email contents with another email provider, and 911 service access.
If you’d like to cancel your service, call 800-234-3993 to get started. Offer expires 12/31/2024. Available to current Starter Internet customers. After 24-month promotion period regular rates will apply for Internet Essential. See cox.com for current rates. Price excludes taxes, surcharges, and other fees.
- Overview
- Does Cox internet have a cancellation fee?
- How to Cancel Cox Internet
1 Does Cox internet have a cancellation fee?
Do you need to disconnect your Cox internet service? Whether you're moving out of state or switching to another provider, you can easily cancel your Cox service by calling Customer Care or visiting a Cox retail store. If you're not in a contract, you won't have to pay any fees to cancel Cox as long as you return your leased equipment in a timely manner. This wikiHow article cover everything you need to know about canceling your Cox residential internet service, from avoiding termination fees to properly returning your equipment.
To cancel, you'll need to call 1-888-952-3278 or visit a Cox store. It's not possible to cancel online.
If you have a 12-month or 24-month contract and want to cancel early, you'll need to pay an early termination fee.
If you're not in a contract, Cox will prorate your bill based on your cancelation date.
If you have multiple Cox services, such as internet and a cable TV package, you can cancel internet service and keep cable (or vice-versa).
You'll only have to pay a termination fee if you cancel a term contract early.
If you didn't sign a 12- or 24-month service agreement (or you've already completed the service term), there are no fees to cancel Cox. Cox will even prorate your bill so you won't have to pay after your cancelation date.
If you're enrolled in a 1- or 2-year contract and need to cancel early, you'll have to pay an early termination fee. Cox's early termination fee is $10 per month for every remaining month in the term. This means if you cancel 6 months early, your fee will be $60. If you cancel 1 month early, the fee will be $10. The later you are into the contract term, the lower the cancelation fee. [1]
Check your Cox internet service agreement before canceling. If you've had Cox for many years and haven't made changes to your service, you likely aren't in a term contract anymore. You can find out your contract status for sure by signing in to https://www.cox.com/coxapp/myservices .
Call Cox at 1-888-952-3278 or visit a Cox store location.
While Cox does have an online chat feature for quick access to tech support and billing assistance, you can only cancel your service by speaking to a
Cox's Customer Retention team (the people who can actually cancel your account) are available from Mon-Fri 8 AM to 9PM, and Sat 9AM to 6PM ET.
When calling, the automated service will ask you to enter your 10-digit billing phone number. Once entered, choose the menu option to speak to a representative for billing questions.
If you'd rather cancel in person, visit
to find a Cox store near you.
Sep 9, 2021 · Canceling Cox service. Call Cox customer service at +1-800-234-3993 or visit your local Cox store to cancel your Cox TV or internet service. Cox’s retention department is open from 8:00 a.m. to 9 p.m. ET Monday through Friday and from 9:00 a.m. to 6:00 p.m. on Saturday. Before you cancel Cox service, you’ll want to check if you’re on the ...
Canceling Streaming Subscription Service. Learn the process to cancel your streaming subscription service with Contour or Contour Stream Player service.
press 5 for the cancellation dept. tell them you have moved out of state and ask for an immediate cancellation of your service. tell them you will expect an email within a few hours showing your service has been cancelled. tell them to ship you a box (send it to a friend who can ship/return the equipment for you) they can always bill you for ...
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Learn how to cancel your service with Cox in this step-by-step tutorial. Whether you're moving, switching providers, or simply no longer need their services,...
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