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You can cancel your contract from your My O2 account or call 202 free from your O2 phone. Before you leave us, you’ll need to pay any outstanding charges on your account. Your contract will end 30 days after we receive your request to leave.
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Changing personal details in My O2; Device Plan; Direct...
- Refunds
Refunds - Leaving O2: What you need to know – Help and...
- Extras
You can also cancel your free Extra within the My O2 app. Go...
- Bereavement
Bereavement - Leaving O2: What you need to know – Help and...
- Spend Cap
Spend Cap - Leaving O2: What you need to know – Help and...
- Understanding Data
Alternatively, sign in to My O2 online. To help you stay on...
- Missed Calls From 0845 and 0843 Numbers
Missed Calls From 0845 and 0843 Numbers - Leaving O2: What...
- Late Payment Fee
Late Payment Fee - Leaving O2: What you need to know – Help...
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If you decide to leave us, you can cancel your contract any time by calling 202, free from your O2 phone, and giving 30 days’ notice. Before you leave us, you’ll need to pay any outstanding charges on your account. Your contract will end 30 days after we receive your request to leave.
- Cancelling Your O2 Contract
- Early Exit Fees on O2
- Alternatives
- More Information
There are three ways to cancel your contract with O2. Please select the option that best applies to you: 1. I'm joining another network and would like to keep my O2 phone number Follow the PAC Codeprocess to cancel your O2 contract and to take your phone number elsewhere. 2. I'm joining another network and would like to start afresh with a new phon...
If you're inside the minimum term of your contract with O2, you'll need to pay something called an "early termination charge" (ETC) or "early exit fee". This will essentially pay off the remainder of your contract. If you’re a customer on O2 Refresh, you can leave at any time by paying off the remaining balance on your device plan. There are no ear...
If you're stuck within the minimum term of your O2 contract, there may be alternatives to cancelling it (e.g. perhaps changing your handset outside of the O2 contract or finding other ways to improve your coverage from O2). If you'd like to reduce the size of your O2 mobile phone bill, there may also be some alternative networks that will offer you...
For more information, read our in-depth guide to early exit fees and how to transfer your phone number to another network. You can also see the O2 website for information about cancelling your contract.
May 24, 2014 · You can't delete old accounts (they are required to be retained for audit purposes), but as above you can link your new number to the old log in. You should have been given a new log in which you use to register the new number then go back to the old account and link it.
Oct 6, 2022 · I need help to delete my O2 account. I don't have any products or services attached to this account at all. How do I contact the customer service team? I don't see an email address or web chat.
Jun 27, 2019 · I want to terminate my contract but am not signing up to a new mobile network. Two options here. You can follow the original guide linked above or you can get a PAYG sim for any network that is different to the one you are leaving and give them a STAC code to close down your old account.
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How do I get a final bill from O2?
Get in touch with your Account Manager or Partner, or give us a call on 0800 954 1350, free from your O2 mobile. Your final bill will be sent to you as a paper copy and will be available in My O2 Business for you to view online. It will include your Termination Fee and any out of bundle charges you have incurred before the date of disconnection.
