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  1. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status).

    • Billing

      If you’re not using your own device, read our help on...

    • My Virgin Media APP

      My Virgin Media App is the easiest way to manage your Virgin...

  2. Real-time Virgin Media status, problems and issues. Internet, mobile or cable tv down? We'll tell you what is going on.

  3. Aug 1, 2017 · Our Service Status is a really simple, yet very clever way to help you run tests, check for local issues, restart and reboot your Virgin Media kit and even to book or reschedule visits from our engineers.

  4. Oct 1, 2018 · We'll show you how to check if there's a problem in your area, run a diagnostic test for your services, see what we're doing to fix any issues and you can also register for status updates by email or text.

  5. Virgin Media outage map with current reported problems and downtime.

  6. Check the status of your Virgin Media services. The easiest way to see what might be causing your broadband outage is to run a status check. This is a faults survey that scans for any connection issues affecting your broadband status, Virgin TV performance and landline service. Go to service status check.

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  8. If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area.

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