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  1. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Head to our page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). The check will show if there are Virgin Media faults in your area ...

    • Billing

      If you’re not using your own device, read our help on...

    • My Virgin Media APP

      Do it all in the My Virgin Media app . Whether you're a...

  2. Aug 1, 2017 · 1. Click the Link. If you aren't the account holder, you can just click this link: Check Service Status. It's such a useful link that it's on every page of the Community! 2. Tap the App. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above ...

  3. Network Status. This page is the quickest and easiest way for you to check for network issues that occasionally affect our services. The network is running smoothly. We're experiencing a network issue. Our team is on it and working to resolve it ASAP. Some customers may be experiencing issues at this time.

  4. If you're having difficulty you can complete your purchase by going through chat or giving us a shout at 1-888-285-1913. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Note: in the event of a power failure, your Virgin Plus services may be ...

  5. Oct 1, 2018 · My Virgin Media in Helping Hands 02-10-2018; Get ready for your installation in Helping Hands 02-10-2018; How to Watch Live TV on your Virgin Media TV service in Helping Hands 02-10-2018; TiVo Basics on Virgin Media TiVo service in Helping Hands 02-10-2018

  6. Virgin Media outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ...

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  8. Feb 9, 2022 · The Downdetector Virgin Media page is here. Social media is another good indicator of widespread problems. Use the Twitter app to search for “Virgin Media” or “Virgin Media down” and then switch to the “Latest” tab and you will likely find a flood of complaints if there are widespread problems.

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