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- For complaints related to any TD Investment Services Inc. account, please contact your TD Canada Trust branch manager directly.
www.td.com/document/PDF/to-our-customer/td-customer-care-en.pdf
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The best way to address your complaint is to raise the issue as soon as it comes up with the person you are dealing with. Even if you don’t notice the issue right away, you can always get in touch with us at any time to voice your complaint.
TD Investment Services Inc. For complaints related to any TD Investment Services Inc. account, please contact your TD Canada Trust branch manager directly. TD Wealth Management To discuss a complaint you have regarding a TD Wealth account, it’s best to contact your advisor. If you are unsure how to reach
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Call us using the TD App 1. Log into the TD app on your mobile device. Scroll down and select “Contact Us” from the TD app menu. Select “Call Us” and choose TD Direct Investing. The TD app “Call Us” feature only works if you are physically located in Canada.
Find out how to file a complaint with the Canadian Investment Regulatory Organization. The Ombudsman for Banking Services and Investments (OSBI) is a national, trusted, independent dispute-resolution service for consumers.
- Is The Investment Firm Regulated by Iiroc?
- Ombudsmen—Independent Or Not
- Different Track For Insurance Products
- Need Legal Advice?
If the dealer is a member of the Investment Industry Regulatory Organization of Canada, you can also utilize their binding arbitration option. For several reasons, this alternative is seldom used by retail investors primarily because it involves legal expenses. The compensation limit is $500,000. Sign up for our free investing newsletter » The secu...
Another alternative the bank-owned dealers have introduced is the idea of an internal bank “ombudsman”. These are not really ombudsman in that they are not regulated, their loss-calculation processes are not disclosed, they are not subject to independent review and, of course, since they are related to the dealer, they are not independent. How to m...
OBSI, while independent and overseen by the Canadian Securities regulators, has a few wrinkles too. A few years ago the mandate for OBSI to investigate a complaint involving an investment account that involves an insurance product like a segregated fund was removed. The complaint must be split, with the insurance product component going to another ...
You may want to consider consulting with a lawyer to receive advice on your rights and options. Legal advice can be costly and may not be necessary in most cases. The FAIR Canada, Small Investor Protection Association and Kenmar Associateswebsites contain useful information and guides concerning complaints Of the multiple and convoluted options ret...
To access help, simply click on the "Help" link at the top right corner of any screen. A pop-up window will appear that will answer questions related to that screen. Once you have your answer, just close the window and continue with your banking or investing activities.
Feb 16, 2024 · How to Make a Complaint. Complaints Outside of CIRO’s Jurisdiction; Seeking Financial Compensation? Arbitration-FAQ; Arbitration Statistics; Avoiding Fraud and Protecting Your Investments. Why You Should Consider Appointing a Trusted Contact Person; 3 Things You Should Never Do With Your Investment Advisor; How to Protect Yourself Against ...
