Search results
- There are two ways to file a complaint with IIROC. Call our Info/Complaint Line, 1 877 442-4322, for inquiries or to have a Customer Complaint Form mailed to you Complete a Customer Online Complaint Form www.iiroc.ca
www.bmoinvestorline.com/Images/IIROC_E_V4.pdf
People also ask
How do I file a complaint with BMO?
How do I complain about a BMO investment account?
What is BMO's complaint handling process?
How do I contact BMO?
What is the complaint handling process for BMO Capital Markets (cm)?
How do I contact BMO's customer complaint appeal office?
If you are not satisfied with the outcome provided in step one, the second step is an escalation to a senior officer of the business. If you remain dissatisfied, the third step is an appeal to the Customer Complaint Appeal Office. These steps, and who to contact, are described in this brochure.
Our Online Support Tool is the easiest way to get answers quickly. If you require assistance please call or use our branch locator to find a branch near you.
If a complaint remains unresolved after it was raised with the bank (step 1) and subsequently escalated to a senior officer (step 2), a customer can request that the CCAO review the matter. Our process is based on integrity and respect and our objective is to resolve complaints fairly.
- Step 1: Speaking to A Representative
- Step 2: Dealing with Your Financial Institution's Complaint-Handling Department
- Step 3: Escalating Your Complaint to An External Organization
Ask a representative of your financial institution to assist you with your complaint. This can be someone from its branch, its call centre or its online chat function. Make sure you have all the complaint details with you when you speak to the representative. Explain the problem and provide any supporting details. If you’re satisfied with the resol...
If your complaint is referred to the next step, you should be dealing with your financial institution’s complaint-handling department. In the case of a bank, you could also be dealing with a designated employee (as noted in step 1). At step 2, if you’re still not satisfied with the resolution they offer, note that FCAC requires banks to provide you...
If your complaint isn’t resolved to your satisfaction after steps 1 and 2, you can escalate it to an external organization. If you’re dealing with a bank, you can take your complaint to the ECB it is a member of. If you’re dealing with a trust and loan or insurance company, you can take it to the independent complaint-handling organization it is a ...
Learn how to file a complaint with your financial institution. Your rights when dealing with your bank’s complaint-handling procedure. Banks must: deal with your complaint within 56 days after they received it; disclose to their customers and the public: their procedure for dealing with complaints
The MFDA can be contacted: By completing the on-line complaint form at www.mfda.ca. By telephone in Toronto at (416) 361-6332, or toll free at 1-888-466-6332. By e-mail at complaints@mfda.ca1. In writing by mail to 121 King Street West, Suite 1000, Toronto, ON M5H 3T9 or by fax at (416) 361-9073. Compensation:
You will receive a response from a BMO Customer Complaint Appeal Office investigator. If you are not satisfied with the outcome, you may escalate your complaint to the Ombudsman for Banking Services and Investments (OBSI), if eligible.
