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  1. You can get in touch with our Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you. Payment Management opening hours: Monday to Friday – 8am to 8pm. Saturday – 8am to 6pm. Sunday – 9am to 6pm. What support is available in My O2 to help me with payment plans?

    • Refunds

      You can check your final bill in My O2 online, but not in...

    • Bereavement

      Bereavement - Need Help Paying Your Bill? – Help and Support...

    • Extra Charges Guide

      Extra Charges Guide - Need Help Paying Your Bill? – Help and...

    • Understanding Data

      Alternatively, sign in to My O2 online. To help you stay on...

  2. Dec 4, 2020 · Advice from an O2 Guru regarding a way to get through: If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options. Press 2 for Everything Else. Press 5 for More Options. Press 7 for Anything Else which will put you though to an advisor.

  3. Feb 27, 2019 · Contacting O2 via Live Chat: Our teams on Live chat are there to support you from 7am to 11pm and can help you with most queries inc billing, lost and stolen, network and many more. There are a few key things that they can’t help with which are: Taking a payment (you can do this online, through My O2 or on the IVR)

  4. Nov 26, 2017 · Hi @Anonymous usually by using the live chat link in this guide https://www.o2.co.uk/contactus. If you have any problems then please use the same link to CALL customer services. Live chat has been having a few issues over the past few days.

  5. If you don’t pay your bill within 14 days, your account will be restricted. Once a payment is made, any restrictions will be removed within 24 hours. If you’re still having problems, try restarting your device. If you're on O2 Refresh and want to pay off the rest of your Device Plan, give us a call.

  6. Just pop into an O2 store or get in touch to arrange this. For further support and information if you’re having problems paying your bills, find out more about our payment support options.

  7. Find the best way to get in touch. Contact O2 Customer Services. Get help with any problems you may have with your phone, tablet, account and much more.

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