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  1. Once you have moved over to O2, you can contact customer services for both O2 and Virgin Mobile by dialling 202 from your Mobile and selecting the appropriate options. If you need to speak to Virgin Media customer services in relation to TV, Broadband or Home Phone, you can dial 150 from your Virgin Landline or call 0345 454 1111 from your ...

  2. Once you move over to your new O2 mobile plan, you'll only be able to use the My Virgin Media app if you have Virgin Media broadband, TV or home phone. Can I change my O2 username or password? Please head here for how to change your username or password.

  3. Following Virgin Media and O2’s merger in June 2021, we’ve moving all Virgin Mobile customers over to O2’s range of plans. We started in March 2023 and now most customers have been moved across, benefitting from unlimited texts and voice calls, and either double the data or unlimited data for the same amount of money each month.

  4. If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. You can also visit an O2 store. Find an O2 store

  5. Jan 17, 2023 · Virgin Media and O2 merged into one company in May 2021 and has been slowly integrating its offering across TV, broadband and mobile deals. The latest step in this process is all Virgin Mobile customers being moved to O2 Mobile. The first group of customers will be contacted in February, with migrations taking place throughout the year.

  6. Jul 23, 2023 · I was migrated from Virgin mobile (rolling monthly) to O2 on 13th July 2023. Phone and Text starting working within 24 hours but I had no Internet /Data. After contacting O2 Customer Support, I w as sent an O2 SIM to rectify problem but the problem still exists.

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  8. Jan 13, 2023 · Once moved to O2, your direct debit will also be moved across automatically, so there is no need to do anything. If you have a Virgin Mobile Sim-only plan, it'll appear as 'O2' on your bank statement. But if you have a Virgin Mobile handset plan, it'll appear as 'Virgin Media' on your statement.

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