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      • The Video Relay Service allows Virgin Media subscribers to communicate with the company's customer service department through a qualified sign language interpreter from Sign Solutions, a well respected British Sign Language (BSL)/English service.
      www.choose.co.uk/news/virgin-media-launch-bsl-sign-language-service.html
  1. If you’re a British Sign Language user, contact us using a British Sign Language video interpreter – or via the Interpreters Live! service, provided by Sign Solutions. You can also pre-book BSL Video Interpreters and other types of remote communication support.

    • Better Help For Deaf Customers
    • Other Contact Options For Deaf Customers
    • Still Waiting on Equal Access

    Virgin Media customers who want to take advantage of the new option will need to download a 11.1MB WebPhone browser plug-in from the Virgin Media site (see links on the right). They'll also need a webcam and at least 1Mb broadband speeds, although that shouldn't be a problemfor Virgin Media subscribers. Sign language interpreters are available week...

    All of the big phone, broadband and pay TV companies offer Text Relay, the national telephone service that connects people using a textphone with people using a telephone by converting text messages to voice. From next Friday - the 18th - Text Relay users will be able to have faster, more fluent conversations and use more devices to access the serv...

    Although all these developments make it easier for deaf and hard of hearing people to contact their communications providers, however, they don't necessarily improve the products those providers are selling. As Action on Hearing Loss have written on this site before, there is still a lot of work to be done to make TV in particular more accessible t...

  2. Apr 13, 2016 · Stream from Virgin Media. Phone. Virgin Mobile

  3. www.virginmedia.com › support › helpContacting Virgin Media

    Got a question about our services or need a troubleshooting tip? You might find exactly what you need right here, quickly and easily. You can also check our help pages or learn how to contact us directly further down.

  4. Jul 13, 2024 · To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. You can also contact Virgin Media by visiting the contact page on their website.

  5. Virgin Media's general number for customer services is 0345 454 1111. Dialling it will take you to a multiple choice options menu where you can use the numbers on your phone to choose the series of options pertinent to your query or issue. Broadly, this number is good for everything if you're a Virgin Media customer.

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  7. Virgin Media account help and support. Device Authentication. Marketing preferences. My Virgin Media. Change your details. Legal stuff. End of contract. Virgin Media Mail.

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