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- Contact us by phone, email, facebook, Twitter or visiting a Virgin Mobile store.
virginplus.ca/en/support/contact-us.html
If you've already contacted Virgin Plus and your issue remains unresolved, expedite your request here. Our goal is to satisfy our Members and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Virgin Plus, click here for more options .
- Final Bill
After deactivation, a final bill will be sent to you on your...
- Final Bill
After deactivation, a final bill will be sent to you on your regular billing date. If your service is cancelled (by you or by Virgin Plus) in the middle of a billing period, you will receive a prorated refund for the portion of month that was not used after the cancellation of your services.
We'll be sad to see you go, but if you want to cut ties with us and exit early from your Virgin Plus SuperTab, 3-year agreement or 2-year agreement please contact us 1-888-999-2321.
- Starter Plans
- Value Plans
- Prepaid Plans
- Home Phone
Most Virgin Plus members select a monthly postpaid plan, but more options are available. WhistleOut Canada has our recommended Virgin Plus plans, but your needs may be unique. All Virgin Plus customers can choose from Starter plans, Value plans, prepaid contracts, and even home phone service.
Power users and commuters who want to keep up with the latest Netflix show should consider a Value plan. You don’t need a premium carrier plan with unlimited 5G data when Virgin Plus gives you lots of fast data and nationwide coverage on Canada’s largest 4G LTE network. Subscribers can pay month-to-month or buy a new phone on a two-year contract wi...
While Virgin Plus isn’t known for its prepaid plans, several options are worth considering. Prepaid plans include voicemail, call display, and most also include nationwide long-distance. You don’t need a credit check to get a Virgin Plus prepaid SIM card; using one is a great way to stay on budget.
Landline telephones are so 20th century, but they can be useful as a family line or for seniors who feel more comfortable with a good ol’ telephone. Residents of Alberta, B.C. and parts of Quebec can sign up for a home phone linethat uses the Virgin Plus wireless network. This service includes nationwide long-distance, and you can add international...
- forum.VirginPlus.ca
- VirginPlus.ca/en/support (en français)
- fb.com/msg/VirginPlus
- @VirginPlusCare
I signed up with another provider and ported my number over. Is my service and monthly plan cancelled automatically now? Or do I still have to call Virgin to get it cancelled? Thanks!
Chat to us online or call 150 from a Virgin Media phone (or 0345 454 1111 from any other phone). And finally, if you’re leaving us due to moving home, or you need to cancel because of a bereavement, a critical illness or the cost of living - check our pages for more help, as you do have other options.
People also ask
What happens if I Cancel my Virgin plus service?
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Can I keep my phone number when switching to Virgin plus?
How do I contact Virgin Media?
How do I purchase products or services from Virgin plus?
How do I Cancel my Virgin plus SuperTab agreement?
If you overpaid your account, the credit balance will carry over to next month's bill reducing the amount owing. If you have requested a refund, note that the processing time depends on the refund type: Credit card: 5 business days.
