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Eyeline Video Surveillance System Technical Support After-download technical and related problems. General Support Questions. My recording doesn't have any sound; Unable to connect to IP camera
- Questions (FAQs)
The program itself (click here to try it free) Technical...
- Vídeovigilancia
Our EyeLine Video Surveillance Software puts the power of...
- Questions (FAQs)
You can contact NCH Software for support at http://www.nchsoftware.com/surveillance/support.html.
- Technical Support
- Software Suggestions
- Using Eyeline
- Motion Detection
- Find and Play
- Troubleshooting
- Support
- Login Page
- Reset Password Page
- Software License Terms
- Preview Video
- YouTube Live Event Settings
- YouTube Broadcast List
- Scheduler
- Scheduler Task Panel
- Motion Settings
- Caption Settings
- Scheduled Recording
- Email Template
- Enter Camera Name
- Options ~ General
- Options ~ Recording
- Options ~ Cameras
- Options ~ Displays
- Options ~ Main Display
- Options ~ Transmit
- Options ~ Motion
- Camera Properties ~ Properties
- Network Camera Properties ~
- ~ Select a capture device
- ~ Video Streaming Methods
If you have difficulties using Eyeline Video Surveillance System please read the applicable topic before requesting support. If your problem is not covered in this user guide please view the up-to-date Eyeline Video Surveillance System Online Technical Support at www.nchsoftware.com/surveillance/support.html . If that does not solve your problem, y...
If you have any suggestions for improvements to Eyeline Video Surveillance System, or suggestions for other related software that you might need, please post it on our Suggestions page at www.nch.com.au/suggestions/index.html. Many of our software projects have been undertaken after suggestions from users like you. You get a free upgrade if we foll...
If you have successfully followed all the steps of the installation process, you are ready to start using Eyeline. Setup Follow these steps to set up and start monitoring: Eyeline will automatically add all installed cameras when it is first run. Please review the installed cameras by clicking the Options (Ctrl + O) button on the toolbar, and then ...
When a camera detects motion (for instance, someone moving) it can respond in several ways. The parameters in the Extra Motion Time section of Options ~ Motion defines how many seconds will be recorded before and after the motion is detected. If motion is detected after another motion is recorded within this period of time, the new motion will be s...
Open Find and Play by clicking the Find and Play (Ctrl + F) button in the toolbar. The Find and Play screen has a file list of all available recordings in the current directory. You can change directories by selecting Use alternative recordings folder at the bottom of the screen and then browsing to the desired location. You can select multiple rec...
The following are a list of problems you may encounter with Eyeline and how to resolve them. Most of these errors are logged into the Status Window (lower part of the screen) in red. Camera xxxxx could not be started. Please check if it is connected. If so delete it and re-add using the Options button, Cameras tab This means the camera could not be...
You can contact NCH Software for support at http://www.nchsoftware.com/surveillance/support.html .
Enter the email and passsword to login to the web server. For more detail see Options ~ Web Access
Enter your email address to reset your password. For more detail see Options ~ Web Access
The copyrights in this software and any visual or audio work distributed with the software belong to NCH Software and others listed in the about box. All rights are reserved. Installation of this software and any software bundled with or installed-on-demand from this software is licensed only in accordance with these terms. By installing, using or...
The preview dialog has five buttons: Return To Start: Clicking here will return you to the start of the video. It is like an instant rewind to the start of your video. Step Back: Clicking this button will move you a little bit further back in the video. It is like hitting "Rewind" on your video player, then pressing "Pause" straight away. Play/Paus...
Here you can fill all required fields and create a YouTube Live Broadcast event. Title: This is the title of the YouTube Live Broadcast event. Description: This is the description of the YouTube Live Broadcast event. Start Date: This is the date and time the broadcast is scheduled to start. End Date: This is the date and time the broadcast is sched...
This dialog lists all existing active YouTube Live Broadcast events on your YouTube account from which you can select one to stream video content to.
The scheduler lets you set Eyeline to start video capture at a set date and time. Open the scheduler by clicking the Schedule button on the main interface toolbar. From the Scheduler, you can add new recording schedules or manage previously created recording schedules. To add a new recording schedule, click the Add button. The Scheduled Recording w...
The scheduler task panel lets you specify the details of a scheduled task. Active When the Active box is checked, the recording will be started at the specified time. To disable a recording, uncheck this box and no recording will be made. Scheduling One time Schedule the recording to run only once at a specific time. Daily Schedule the recording to...
In this dialogue you can set the motion settings. Motion detection enabled Whether motion detection is allowed on this camera, see Options ~ Motion . The sensitivity slider can be used to change the motion detection sensitivity - a low value (moved to the left) is a low sensitivity which means a large motion will be needed to trigger, while a high...
In this dialog you can set the caption settings, including adding a timestamp to a camera's recordings. To open this dialog, open the Camera Properties, check the Text caption enabled button, and then click the Caption Settings button. You can add text to create a title, caption or timestamp to your video. You can also adjust the alignment of your ...
The Scheduled Recording window is where you create a new scheduled recording or edit an existing recording. To find this window, click the Schedule icon on the toolbar, then click the Add button to create a new schedule, or select an existing schedule and click the Edit button to change the settings of the schedule. From the Scheduled Recording dia...
In this dialogue you can specify the email template. Subject Email subject template. Body Email body template. You can insert the motion detection information in the subject and body by typing the following: %date% = Current Date %time% = Current Time %camera% = Current Camera Name %folder% = Current motion detection recording folder
In this dialogue you can select a human-readable name for the capture device.
This dialogue allows you to control the general behavior of Eyeline. Startup Run Mode Eyeline can be set to run automatically when the computer starts. To enable or disable this, tick or untick the "Run Eyeline automatically on startup" option. If you want to use Eyeline for a permanent recording service, you should select this option. There are m...
This dialogue allows you to control the recording behavior of Eyeline. Default Recordings Folder This is the location recorded videos are saved to. Auto-delete recordings (days) This is the number of days a recording is retained for. After this time the recording will be automatically deleted to the Recycle Bin when you start a new recording. If yo...
In this dialogue you control what cameras are used by Eyeline. The main list view shows all cameras that are set for use by Eyeline. Add You can add any additional cameras installed on your PC for use by Eyeline. You will be prompted with a list of all available cameras. Remove You may remove any selected camera from use by Eyeline. The camera wi...
In this dialogue you control what displays or monitors are used by Eyeline. Add You can add any additional displays installed on your PC for use by Eyeline. You will be prompted with a list of all available displays. Remove You may remove any selected display from use by Eyeline. Link to camera selected on main screen You may select this option ...
On the main window of Eyeline the large window of the left side on the screen is called the Main Display. The small windows to the right are the camera preview windows. You can click on one of the small preview windows at any time and this windows will be displayed in the Main Display. Alternatively, you can hold Ctrl and press an arrow key to quic...
In this dialogue you specify how recorded videos are saved by Eyeline. Once recoding is finished or a specified size is reached the recorded AVI file will be saved to your recordings folder (see Options- General). Additionally any or all of the following actions can be done. Please note running a custom program while running as a service may requir...
Direct connection to Eyeline Direct connection is enabled by default and you can't disable it. Click 'More Information' to find more about Direct connection YouTube live streaming Check it to enable YouTube Live Streaming so that the camera content can be streamed to YouTube. Click 'More Information' to find more about YouTube Live Streaming Title:...
Direct connection to Eyeline Direct connection is enabled by default and you can't disable it. Click 'More Information' to find more about Direct connection YouTube live streaming Check it to enable YouTube Live Streaming so that the camera content can be streamed to YouTube. Click 'More Information' to find more about YouTube Live Streaming Title:...
Direct connection to Eyeline Direct connection is enabled by default and you can't disable it. Click 'More Information' to find more about Direct connection YouTube live streaming Check it to enable YouTube Live Streaming so that the camera content can be streamed to YouTube. Click 'More Information' to find more about YouTube Live Streaming Title:...
Direct connection to Eyeline Direct connection is enabled by default and you can't disable it. Click 'More Information' to find more about Direct connection YouTube live streaming Check it to enable YouTube Live Streaming so that the camera content can be streamed to YouTube. Click 'More Information' to find more about YouTube Live Streaming Title:...
Direct connection to Eyeline Direct connection is enabled by default and you can't disable it. Click 'More Information' to find more about Direct connection YouTube live streaming Check it to enable YouTube Live Streaming so that the camera content can be streamed to YouTube. Click 'More Information' to find more about YouTube Live Streaming Title:...
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Technical Support Eyeline Video Surveillance System. General Support Questions. ... Why do I get artifacts in my video?
The program itself (click here to try it free) Technical Support for Eyeline Video Surveillance System. Pricing, Purchasing and the Sales Process. New Feature Suggestions or Feedback. Eyeline Video Surveillance System Forum. None of the above answers the question.
Our EyeLine Video Surveillance Software puts the power of security in your hands. Whether you’re using it to monitor your home or to manage security for a large corporation, this powerful system provides priceless peace of mind. Monitor and record 100+ camera sources simultaneously. Watch footage in real time on-site or online with remote login.
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If you can answer any other users posts please do so. Our Technical Support team will, on a best efforts basis, review posts and answer questions. However, this forum is designed to be self-help and relies on the user community to answer posts. Please visit NCH Technical Support for help from our technicians. Messages sent directly to NCH Staff ...
