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  1. Welcome to DCA's Public Comments, Complaints and Suggestions Form The California Department of Consumer Affairs welcomes your feedback. The Citizen Complaint Act of 1997 requires that we provide a method for use by California citizens to comment and/or file complaints about the Boards, Bureaus, Programs, or Divisions within the Department of Consumer Affairs.

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  2. Complaints. File a Complaint Against a Licensee. Consumer Self-Help. How to File a Citizen’s comment/complaint about DCA. Consumer Complaints Disclosure. California State Department of Consumer Affairs Homepage is designed to help Californians become informed consumers by learning their rights and protection., portal.

  3. For more information about complaint resolution services, visit www.dca.ca.gov or call 800.952.5210. Small Claims Court. If other attempts to resolve your dispute have failed, you may be able to file a claim in Small Claims Court. Consult DCA's publication The Small Claims Court: A Guide to Its Practical Use.

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    Solutions for everyday consumer topics like complaint resolution and consumer protection.

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    Knowing your rights, considerations and how to pursue a complaint against a business or service provider.

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    Contact information for federal, provincial and territorial consumer affairs offices.

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    • Getting started. Things to consider before making a complaint. Does your complaint involve a business, company, or private individual? Does the other party have a policy or procedure in place regarding your complaint?
    • Know your rights in Canada. Consumer complaints may fall under federal, provincial or territorial legislation depending on the issue. The Government of Canada has legislation that was put in place to protect the rights of consumers.
    • Know your rights in your province or territory. Many consumer complaints fall under provincial and territorial legislation. It is also important to know that legislation and complaint processes may vary between provinces and territories.
    • Prepare. Be prepared. Good preparation will help you present your complaint in a clear, concise and factual way. Before you start, collect all the facts, receipts and other documentation related to your complaint.
  4. Step 1: Complaint Form. You will need to complete a complaint form to demonstrate that your complaint meets the basic criteria of the CVBR. You will be asked to provide the following information in the form: Details of the complaint, including all relevant information concerning the complaint or allegations.

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  6. What to do when a debt collector calls. If a debt collector calls you, ask for and write down the following information: the agent's name. the company they work for. the name of the company they are collecting money for. the debt collector’s telephone number. Ask for details on the debt, such as: the amount you owe.

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