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  1. Jan 8, 2020 · In response to Colm23. I'm in the same situation. Getting a new cable. I managed to get things working but not sure how long it's going to last. To get mine working I removed the one connect cable from the hub and left it on for a while. At least a day. Then I plugged the cable back in. The TV turned on and it worked.

  2. Sep 12, 2024 · Unplug the One Connect Box from its power source and from the One Connect cable. Wait a few moments, then reconnect both ends firmly. Check if the TV shows any message or picture. If it does, the One Connect Box might need replacing. Check TV Source and Power. Ensure your TV is turned on and set to the correct source.

  3. 30-08-2022 07:18 AM. Turn on the Power at the wall. To check whether the One Connect box is receiving power, you can take a look at the Optical cable port. There's a red LED behind the port that will light up when the One Connect box is powered. Regards, 1 Kudo.

  4. Apr 12, 2021 · Options. 04-12-2021 11:42 AM in. QLED and The Frame TVs. TV model: QN65Q7CAMFXZA. OneConnect box model: SOC1000MA. One Connect cable: BN39-02301A. For a few months now when the TV is turned on there is no pic on the screen. Sound is fine and see a blue glow in the screen. Keeping the TV on like that for 30 min, then turning it off and back on ...

  5. Dec 13, 2021 · Does this means that the one connect box is faulty and needs replacing? Or maybe it's something like the fibre cable connecting the box to the screen? I'm on the latest firmware (2101.2) and already tried to reset many times. Anyone already experienced this, or have any clue what is going on?

  6. Jan 11, 2024 · After that, disconnect the power from the TV and press and hold the power button for 30 seconds. After 30 seconds, simply release it. Now, connect the one box, then reconnect the power to the TV. The soft reset is done and if there is no big issue, the Connect Box should get turned on.

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  8. I suggest you either resell the one connect boxes on eBay stating sold for spares only or bin them. There are too many variables to pin down the causes of faults on these. You have to have the correct model of OC box for your model of TV. There can be a faulty/broken OC socket on the TV. The OC cable can be faulty.

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