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A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing you to pay an outstanding bill in installments. A DPP can only be set up for the entire balance. A DPP arrangement can be set up for 2 to 5 equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full.
- Introduction
- Frequently Asked Questions
- Critical Care
What is prepaid electric service?
1. Prepaid electric service means you purchase electricity before you use it. With prepaid service, a Retail Electric Provider (REP) allows you to pay upfront in order to manage your payments and electricity usage.
Is prepaid service right for you?
1. There are several things to consider before signing up for prepaid service: 2. There are also several questions to consider if prepaid service might be a good choice:
Where can I get more information about prepaid electric service?
1. Please continue to the Frequently Asked Questions to learn more about the differences between prepaid and postpaid electric service and see if prepaid service is right for you. You can find important information regarding a particular Retail Electric Provider's (REP) prepaid service products on the Prepaid Disclosure Statement (PDS) and Electricity Facts Label (EFL). The PDS and EFL are available on the Power to Choose website, and on a REP's website. You may also request this information...
How do you start prepaid service?
1. Once you have chosen a Retail Electric Provider (REP), you must contact them to start service. A REP will require you to make a payment to establish a positive balance before starting prepaid service. This payment is called a connection balance. Prepaid service does not require a deposit, instead the REP will require a balance of up to $75 which will be used to establish and provide electric service. You may also need to pay the REP for the Transmission and Distribution Utility (TDU) fees,...
Will I receive a bill?
1. Prepaid service customers do not receive a monthly bill. You will receive electronic communications from your REP letting you know how much money you have remaining in your account. You can also request your current balance from your Retail Electric Provider (REP). Upon request, Your REP can provide a Summary of Usage and Payment (SUP) for up to twelve months of usage. The SUP will show your usage, charges, the average price of service and payments by calendar month. Your REP will provide...
What fees will I be charged?
1. Fees will depend on your Retail Electric Provider (REP). You should be aware of any fees that may be charged before you sign-up for a product. You can find out more about any REP fees on their Terms of Service (TOS) or contract documents. For prepaid products, you can find information on product fees and charges on the Prepaid Disclosure Statement (PDS).
Prepaid service is not available to customers who are currently officially designated as a Critical Care Residential Customer or Chronic Condition Residential Customer. What if I become a critical care or chronic condition residential customer while I am enrolled in a prepaid service? 1. If your physician designates you as a critical care or chroni...
Help when you need it. Sometimes you may need a little extra time to pay your bill when money is tight or your circumstances change. Call us 24/7 at 800-242-9113 or chat with us to find out if one of our flexible payment options is right for you. Here are a few ways we can help: Payment extension. Extend the time required to pay your current ...
A deferred payment plan allows a customer to pay an outstanding balance in installments that extend beyond the due date of the current bill. This can alleviate the stress of having to pay the full bill at one time and prevents disconnection without additional notice for non-payment. We make deferred payment plans available, upon request, to our ...
credit, the REP may require the customer to agree to a switch-hold. This agreement allows customers who have an unpaid balance an opportunity to pay the debt through a deferred paym. QUESTIONS: Call: 1-888-782-8477, in Austin 512-936-7120 Write: PUC - Consumer Protection Division (TTY 512-936-7136) (FAX 512-936-7003) P.O. Box 13326, Austin, TX ...
A REP may authorize the disconnection of a customer's electric service after proper notice is given and not before the first day after the disconnection date provided in the notice. Service may be disconnected for non-payment of a bill, deferred payment arrangement, or deposit. A TDU may disconnect service in cases of emergencies, meter ...
People also ask
What is a deferred payment plan?
How do I qualify for a deferred payment plan?
How do I request a deferral or payment extension?
How do I get help paying my utility bill in Texas?
How do I get help with my energy bills in Texas?
What does a deferral mean?
We do offer deferred payment plans and are happy to discuss the option that best fits your need. Please e-mail customercare@newpowertx.com or call 888-853-5747 for more information. How do I request a payment extension or deferred payment?
