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1-800-552-3431
- The cardholder has a right to notice when an adjustment is made, to request a fair hearing regarding the adjustment, and to receive provisional credit until the hearing decision is rendered. To request an adjustment, call 1-866-281-2448. To request a fair hearing, call 1-800-552-3431.
www.dss.virginia.gov/files/division/bp/ebt/cardholder_info/virginia_ebt_card_information_guide_english.pdfThis guide providesinformation about using yourVirginiaEBT Card.
Electronic Benefits Transfer (EBT) If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Learn more.
Benefits & Services Appeals. These types of appeals include client appeals pertaining to: Supplemental Nutrition Assistance Program (SNAP) Temporary Assistance for Needy Families (TANF) General Relief. Auxiliary grants. Refugee Programs. Energy Assistance. Child Day Care.
HOW DO I ASK FOR A FAIR HEARING? Requests for a hearing for services or Medical Assistance must be in writing. You may ask for a hearing for food stamps or for money payments in writing or orally. You may ask for a hearing by telephone by calling your local social services agency or by calling the Virginia
If your Virginia EBT Card has been lost, stolen or is no longer working, you can report this after login to this online portal or contact local office or call customer service at 1-866-281-2448 for a new EBT card.
You’ll get the Virginia EBT Card once you’re approved for benefits. Virginia’s EBT customer service number is 1-866-281-2448. How do I check my EBT balance?
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This link will take you to the Virginia Department of Social Services' food assistance webpage where you can get information on the Supplemental Nutrition Assistance Program (SNAP)-formerly the food stamp program.