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You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable. PRESTO card refunds are sent using Interac e-Transfer® or direct deposit.
- Lost Or Damaged Card
To recover your PRESTO in Apple Wallet card, sign into your...
- Lost Or Damaged Card
How Compass Card Works. Tap your card on the reader when entering buses, HandyDART, and at the gates when entering and exiting SkyTrain stations or SeaBus terminals. The fare is automatically deducted from the stored value on your card. Monthly Pass and DayPass riders tap in to validate their prepaid journey. You cannot pay for two fares on the ...
- Our Guarantee
- Eligibility
- Requesting A Credit
- Credit Value
We promise to do our best to be on time, however, sometimes delays happen – including those outside our control. Our GO Train Service Guarantee applies to all delayed, regularly scheduled trips, except when delays are caused by extreme weather conditions. If your train’s arrival is delayed by 15 minutes or more, we will credit what you paid for you...
If you travelled on GO Transit and your trip was delayed, you can click on the “Check Trip” link above once the trip is complete to see if it qualifies for a credit. It may take up to 72 hours for the system to show the trip’s eligibility status. If your trip qualifies, see below for how to request a credit. To be eligible, if you’ve travelled with...
You can apply for a credit once the trip is complete and is confirmed to qualify for a credit, as outlined above. Submit your claim onlinewithin 30 days of the delayed trip. If you used a day or group pass, pleasereach out to our Contact Centre.
If your trip qualifies for the Service Guarantee, you will be credited the fare paid for the eligible delayed trip. PRESTO card holders in their 35+ trip discount periods will receive the reduced fare paid as credit on their physical PRESTO card or PRESTO in Mobile Wallet. If you paid by PRESTO contactless with a credit or debit card, including tha...
Date:Day Month YearRefund Request FormPlea. e complete all of the information below. For registered cards, the Compass Customer Service can only process your request if the information you provide on thi. refund of a Monthly Pass or Stored Value• Tr. nsLink does not issue cheques under $10. Please contact the Compass Customer Service at 604. ...
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How to Request a Refund. Requests for refunds can be made the following ways: By phone. Registered cardholders can request product refunds by calling Compass Customer Service at 604-398-2042. In person. Visit us in person at the TransLink Customer Service Centre at Waterfront SkyTrain Station. By mail.
Category: Form. Date Published: 2020. File Download: compass_refund_request_form (159 KB) Did you find what you were looking for? Yes. No. Subscribe to TransLink email updates to stay current on TransLink projects, service changes, events, promotions and more! You may unsubscribe at any time. First Name.
People also ask
How do I get a transit pass refund?
How do I get a refund from Compass?
Can a compass card be refunded?
Does Presto offer a refund for a transit pass?
Do you offer a refund on a current month's pass?
How do I get a Presto card refund?
For a pass valid for the current month, refunds will be prorated by deducting the value of two trips per day for each day that has passed (including the day the refund is requested) at the current cash fare price plus the $10 administration fee. We do not offer refunds on a current month’s pass purchased on or after the 15th of the month.
