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  1. Online support. Once you have logged in to Brightspace, look for the Get Help button at the bottom of the page. This will allow you to search for answers to your issue or connect you with an agent. This Brightspace support should be your first stop for help with everything related to the system (aside from login or password issues).

  2. Brightspace Community. Your go-to for product info, FAQs, release notes and documentation. Find answers, share ideas, tips and tricks, and connect or collaborate with others.

  3. Get help using Brightspace. There are several ways for you to get help 24 hours a day, 7 days a week, 365 days per year. Virtual Campus support portal with chat (quickest method) Phone: (866) 811-3201. Support form.

  4. If you need help using a feature or tool in Brightspace, click on the “Get Help” widget at the bottom right of every page on Brightspace. You will be prompted to use the widget. If additional help is needed, you will be offered the ability to chat, call or email a Brightspace Agent for help. You can also call Brightspace support directly at:

    • Support Options
    • Open An Its Support Case
    • Brightspace Student Support
    • Send Us Your Feedback!

    Instructors and faculty have many options available for Brightspace support. Choose the option that meets your needs:

    Contact ITS Support for difficulties with logins, network connectivity, computer hardware, and email. Visit the ITS webpageand ITS Knowledge Basesite for details on the services, supports and resources. To open a case with ITS, email a description of your problem to 5555@algonquincollege.com. Cases that are sent to ITS Support but are actually Brig...

    Phone:ITS Support Desk (613) 727-4723 ext-5555
    Email: 5555@algonquincollege.com
    Website: https://www.algonquincollege.com/its/

    Learning and Teaching Services welcomes instructor feedback on Brightspace, educational technology support, and training. Send feedback to the team in the survey that you receive once the case is closed, or byemailing brightspace@algonquincollege.com. Remember! The Digital Learning team is your dedicated support for Brightspace. We’re happy to help...

  5. ITS Service Desk Contact. Email: its.service.desk@carleton.ca (Monitored: Monday to Friday 8:30 am – 7:30 pm) Phone: 613-520-3700. Chat: Customer Portal. Getting Help with Brightspace. For Brightspace documentation and training videos, visit Carleton’s Brightspace support site or browse the D2L Brightspace documentation.

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  7. nbcc.ca › it-services › brightspaceBrightspace - NBCC

    You can access Brightspace on your phone just as you access it on a computer. You can access Brightspace from the link on the main website: www.nbcc.ca. Or to get to it directly, please go to. A great resource for Brightspace help is the Brightspace Learner Training course (or Brightspace Instructor Training), which you should see listed with ...

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