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  1. Run a free online virus scan by F-Secure or ESET. Or get a virus scanner from the App Store or Google Play. Didn’t find a virus? Someone probably used your username and password to get into your account.

  2. The easiest way to check your device has been infected is using a virus scanner. There are plenty of internet security packages to choose from, some that are paid for and some that are free. We even have our own security package, available to all Virgin Media customers.

  3. Apr 22, 2024 · " We’ve been notified by a third party that malicious traffic has been detected coming from a device using your internet connection. We don’t know which device this is, but it does mean your personal data and online financial transactions, including credit card purchases, could be at risk."

  4. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading malware. To access Web Safe, just register or sign in to your My Virgin Media account. Find out more.

  5. It’ll automatically detect and remove viruses, malware, ransomware and spyware. What’s more, it’s compatible with all device types, from your laptop or MacBook to your Android or iPhone. Log in to your account to activate Virgin Media Advanced Security.

  6. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. Do I need Internet Security and Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content.

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  8. Learn how to spot a scam email and how to avoid email scams, plus information on telephone scams, text scams and the latest reported scams imitating Virgin Media.

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