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Nov 23, 2023 · If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription 3. Review the details under the Services & Subscriptions heading. If you see a circle arrow, then your subscription is set up for recurring billing, unless you turn recurring billing off or cancel it beforehand.
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- Overview
- How to renew your Microsoft 365 subscription
- Having trouble?
- I'm getting a "Renew your subscription" message.
- I'm getting a "Subscription expired" message.
- I'm getting a "Product Deactivated" error message.
- I renewed at a retail store and my credit card was charged, but Office still isn’t working.
- I renewed, but the Install buttons on account.microsoft.com/services/microsoft365/install still aren't working.
- I’m getting errors when I try to renew, and I need to use Office right away.
This article explains how to renew your Microsoft 365 subscription for personal or family use and what you can do after you renew. It also provides detailed troubleshooting help.
If you need help managing your payment, see Add, update, or remove credit cards and other ways to pay.
If you want to check prices before you renew, see Choose the right Microsoft 365 for you.
Microsoft 365 for business admins: See Renew Microsoft 365 for business.
Renew at microsoft365.com/renew (Recommended)
Renewing online at microsoft365.com/renew is the easiest way to renew a Microsoft 365 Family, Microsoft 365 Personal, or Microsoft 365 Basic subscription. Your subscription might already be set up for recurring billing, but if you prefer to renew manually, first complete the steps below and then turn recurring billing off. 1.Go to Microsoft365.com/renew. 2.Choose the subscription you want to renew and select the option to pay annually or monthly, and then select Renew now. You might be prompted to sign in. Be sure to sign in with the same Microsoft account already associated with your subscription. Important: 3.Follow the prompts to renew your subscription. 4.After you've renewed, in the future, you will be set up for recurring billing and your payment method will be charged on the date noted, unless you cancel your subscription or turn off recurring billing before that date. If you prefer to renew manually, please see Learn how to turn recurring billing on or off.
Renew using a product key that you bought in a store
You can also renew your subscription by going to a retail store (in-person or online) and buying a Microsoft 365 subscription. You'll receive a 25-character product key, which you can use to renew at Microsoft365.com/setup. 1.If you have a physical box or card, look inside for your 25-character product key. If you didn’t get a physical box or card, check your email for a receipt that includes the product key. The product key is a combination of letters and numbers in this format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX If you have a physical box or card, the product key might be concealed with silver foil, which you scratch off to reveal the product key. 2.Go to Microsoft365.com/setup and, if prompted, sign in using the Microsoft account that’s associated with your Microsoft 365 subscription. 3.Enter the 25-character product key. When selecting your country or region, we recommend that you choose the country or region where you live or do your banking. 4.Follow the steps to complete the renewal process. Your subscription is renewed and the new expiration date appears. To learn how to verify that your subscription has been renewed, see Check your renewal status below.
Here are some questions we've heard from customers. If you don't find your answer here, please contact Support and leave us a detailed comment at the bottom of this topic.
You might see the "Renew your subscription" message in a yellow warning bar across the top of an Office application after you've renewed Microsoft 365.
Why it happens: Your Microsoft 365 subscription was about to expire, before you renewed.
You might see the "Subscription expired" message in a yellow warning bar across the top of an app after you've renewed Microsoft 365.
Why it happens: Your Microsoft 365 subscription expired, before you renewed.
To keep using your Office applications, you need to reactivate the subscription. For help, see A subscription notice appears when I open a Microsoft 365 application.
To complete renewal, you need to go to Microsoft365.com/setup and enter the product key you got at the store, or follow the link in your email receipt. If you can't find your email receipt, check your junk mail folder.
You might also need to follow the steps in Renew using a product key that you bought in a store, above.
Check your renewal status to make sure the subscription was renewed and is now active. If it is active and the Install button isn't working, please contact Microsoft Support.
1.Go to your Microsoft account, Payment & billing page.
2.If prompted, choose Sign in and enter the Microsoft account and password associated with your Microsoft 365 subscription.
3.Review the details for your Microsoft 365 subscription.
•If you see Has recurring billing, your subscription is set up for recurring billing on the date shown, unless you click Change and Turn off recurring billing or cancel it beforehand.
•If you see Expires on [date], your subscription will expire on that date, unless you renew.
If Office expired and you need to use an app like Word, Excel, or PowerPoint right away, go to microsoft365.com and use the Microsoft 365 for the web apps in your web browser. You can also access your OneDrive from there. Contact Microsoft Support to get help with the renewal error.
Check your expiration status. Go to your Services & subscriptions page. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription. Review the details under the Services & Subscriptions heading. If you see a circle arrow, then your subscription is set up for recurring billing ...
Follow the prompts to install or reinstall the desktop apps. For Microsoft 365 Family or Personal subscriptions: Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps. On the Microsoft 365 subscription tab, select Manage. From here you can: Renew your subscription with a prepaid code or card.
Jun 12, 2023 · In this Forum, We are Microsoft consumers just like yourself. To ensure that your renewed Microsoft 365 subscription is properly linked to your Office apps and Outlook email, you can follow these steps: 1. Open any Office app (such as Word, Excel, or PowerPoint) on your computer. 2. Click on the "Account" or "Sign In" option in the app's menu ...
You can check and manage your subscriptions with Amazon subscriptions from Your Memberships and Subscriptions. In Your Memberships and Subscriptions, you'll see a list of your active, canceled, and expired subscriptions. You'll also see subscription information including renewal date and price. Select Manage Subscription to see available options:
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- Choose the subscription you want to renew and select the option to pay annually or monthly, and then select Renew now. - Follow the prompts to renew your subscription. - After you've renewed, in the future, you will be set up for recurring billing and your payment method will be charged on the date noted, unless you cancel your subscription ...
