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Oct 26, 2023 · Use nonthreatening verbal language. The more a person loses control, the less they hear your words — and the more they react to nonverbal communication. Keep your tone and body language neutral. Avoid overreacting. Remain calm, rational, and professional. This person’s behavior is often communicating their anxiety, fear and/or an unmet need.
The key to managing patient anger in a clinical setting is to try to disrupt the anger response early on. It is easier to prevent someone flying into a rage than it is to diffuse that rage once it is there (especially given that very angry or emotional people are often beyond reason).
Aug 12, 2006 · Explore the reasons for anger and identify focus of anger. If complication is due to a surgical intervention, explain the options for treating the complication. Acknowledge imperfections of diagnosis, investigations, and treatment. Apologise, where appropriate.
- Karthik Vishwanathan
- 2006
Nov 25, 2015 · Key learning points: – Introduce the context of anger management. – Review therapeutic approaches to anger management. – Reflect on your therapeutic approach.
Oct 26, 2018 · When we take steps to set a calm and collaborative stage from the beginning of each patient interaction, extend empathy, identify skill deficits, construct strategic management plans, and continue ongoing self-reflection, we can walk with even the most challenging patients through their darkest moments.
Consider continually improving your communication skills to manage difficult encounters with patients. Prepare yourself and your staff for disagreements that may escalate with conflict management training. If the encounter becomes threatening or violent, call security or 9-1-1, as appropriate.
Dec 21, 2017 · The educational content focused on understanding patient anger, responding to anger, and managing clinicians' own stress and recovery from angry encounters.
