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  1. Electronic Benefits Transfer (EBT) If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Learn more.

  2. If your SNAP benefits were stolen from your EBT card within the last 30 days, you must take action before the Dec. 20 deadline to apply for SNAP reimbursement funds.

  3. by calling Virginia’s EBT Client Customer Service Helpdesk at 866-281-2448 (accessible 24 hours a day, 7 days a week) or contact your local department of social services. for funds by contacting your local department of social services immediately after discovering your benefits were stolen.

  4. Jul 10, 2023 · Victims of benefits fraud should reach out to their local social services department within 30 days of discovering the theft. Once the claim has been received and cleared, victims should see their...

  5. www.rva.gov › social-services › esi-snapsnapetESI - SNAP/SNAPET - Richmond

    If an EBT card is lost, stolen or damaged, the cardholder can call the toll free, 24-hour Virginia EBT Customer Service Help Line at (866) 281-2448. After verifying the identity and address of the cardholder, the original card will be deactivated and a new one issued.

  6. If your Virginia EBT Card has been lost, stolen or is no longer working, you should call customer service at 1-866-281-2448 for a new EBT card. They will immediately disable the old card and arrange for the mailing of replacement EBT card to your address. The mailing process takes from 7-10 business days.

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  8. Contact your state agency to report stolen SNAP benefits. Households have 90 calendar days after the state has started their plan (July 17, 2023) to submit a retroactive claim. Report theft within 30 calendar days of discovering and submit a claim form within 10 calendar days after report.

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