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  1. www.virginmedia.com › support › helpContacting Virgin Media

    Got a question about our services or need a troubleshooting tip? You might find exactly what you need right here, quickly and easily. You can also check our help pages or learn how to contact us directly further down.

    • Live Chat

      How to contact the Virgin Media Virtual Assistant. If you’ve...

  2. How to contact the Virgin Media Virtual Assistant. If you’ve got a quick question, you can use our Virtual Assistant service. Rather than Live Chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.

  3. To purchase products or services, or to move your services, call us to speak with an agent. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time) Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone.

  4. Virgin Media phone numbers operating hours. If you're an existing customer, you can call Virgin Media customer services either on its main number (0345 454 1111) or its freephone number (0800 052 0422). Lines are open 8am to 8pm Monday to Saturday. If you're a potential new customer and looking for a broadband or broadband and TV deal from ...

  5. Our Virgin Media help portal is designed to get you all the support you need for any problems and issues you’re experiencing. From questions about our services to handy troubleshooting guides, all the information you need can be found quickly and easily across our extensive help and support pages. Did you know that 95% of our customers find ...

  6. Jul 13, 2024 · 1. Call the text relay freephone number on 18001 0800 052 2164. This is a service for deaf, hard of hearing, or speech impaired Virgin Media UK customers. The text-to-voice and voice-to-text services are provided by relay assistants.

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  8. Jul 31, 2024 · How to complain to Virgin Media. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Virgin Media mobile numbers have a separate ...

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