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    • ATIP Online Request tool

      • If submitting a request electronically, you must do so through the ATIP Online Request tool. Once you have completed the questions, the request will be automatically sent to the Access to Information and Privacy Division at IRCC.
      ircc.canada.ca/english/helpcentre/answer.asp?qnum=463&top=1
  1. If you want to ask general or case-specific questions about the application after uploading the documents, we invite you to submit a new IRCC Web form. You may use this form if: You have submitted an application or profile .

  2. Submitting an enquiry. Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you. Our agents do not have access to more information about your case status or processing time than you can access online. Before contacting us, you can.

  3. Submit general inquiries, feedback, compliments and complaints, and find out the status of your passport application

  4. send us your question through our web form, or. ask your question through your online account (if you have one). Upload a document with your question in place of the document we asked for. Make sure you keep your contact information updated. That way, we can contact you if we need to.

  5. Applicants for permanent residence can receive instant email updates and more detailed, up-to-date case status by creating an online account. Find out how.

  6. If you need to provide additional information about the documents you are submitting, please upload a letter of explanation with the documents. If you also want to ask general or case-specific questions about the application, we invite you to submit a new IRCC Web form.

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  8. How to submit a document. If you have recently submitted documents, you will first be presented with a History table of previously submitted documents. You can submit additional documents for the same program by clicking on your case or reference number in the table. If you would like to make a new submission, click “Submit documents”.

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