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This guide is intended to help you access FRO Online. It will explain how to: register for access to FRO Online. navigate and view your case information. understand your case financial information. view and print your statement of account. send questions, information, documents and digital forms to your case contact.
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RBC Toronto Wholesale - Lockbox Site. 4 Prince Andrew Place. Toronto, Ontario M3C 2H4. use FRO Online to receive and send time-sensitive information and documents. If you have any questions, please call us at 416-326-1817 in the Greater Toronto Area, or toll free at 1-800-267-4330 from Monday to Friday, 8:00 a.m. to 5:00 p.m.
Get online access to your Family Responsibility Office case information and access information about your support payments. Register your case. FRO enforces: support orders; domestic contracts filed with the court; Support orders and support deduction orders. When you separate or divorce, the court may issue a support order and a support ...
- Paying Support
- Receiving Support
- Contact Us
We know you want to do the right thing and support your family. We’re here to help you meet your responsibilities. When you have a case open with FRO, you must make your support payments to FROonly. Once we receive a payment, we send it to the support recipient usually within one to two business days. Do not pay the support recipient directly. If y...
When you will receive your first payment
If there are no complications with enforcing the payments, you can expect to start receiving them within 30 to 60 days of registration. If the payor is not making payments or if we do not know who their employer is, it may take longer to receive your first payment. If you or the payor live outside of Ontario there is a different process. Learn about child and spousal support when one person lives outside of Ontario.
Receive your payments by direct deposit
When we register your case, we will send you a registration for direct deposit form. This form gives us permission to deposit support payments directly into your bank account. When we receive a support payment, we deposit it in your account usually within two business days if we have all the correct account information. Make sure you let us know immediately if any of your banking information changes. If there are changes to your banking information, please send us a new registration for direc...
Delayed payments
If you haven’t received a payment in more than 30 days, please contact us. Send a message through FRO Onlineor call us: Toronto: 416-326-1817 Toll-free: 1-800-267-4330 Toll-free TTY: 1-866-545-0083 Agents are available Monday to Friday, 8:00 a.m. to 5:00 p.m. Do not contact the payor’s employer or income source. Payments may be late for several reasons, including: 1. postal delays 2. payments with missing or incorrect information (such as the wrong seven-digit case number) 3. a change in the...
Before you contact us
To get case information, you must have your seven-digit case number. You will need your personal identification number (PIN) to get automated information only. Do not share your PINwith anyone, including our staff. If one person lives outside of Ontario, please contact the interjurisdictional support orders unit. If you’re looking for information about your support payments, you may be able to get the information you need without speaking to someone. Learn more about our self-serve options to...
Phone
Call us to: 1. get general information about FRO 2. speak to us or leave a message 3. access automated information about recent transactions on your case Toronto: 416-326-1817 Toll-free: 1-800-267-4330 Toll-free TTY: 1-866-545-0083 Agents are available Monday to Friday, 8:00 a.m. to 5:00 p.m. Automated information about your case is available 24 hours a day.
Mailing us payments
Mail payments to: Family Responsibility Office Ministry of Children, Community and Social Services PO Box 2204, Station P Toronto, Ontario M5S 3E9 All payments must: 1. be payable to “Director, Family Responsibility Office” 2. include your case number and first and last name This address is for payments only. Do not send correspondence to this address.
Child support is the amount of money that one parent pays to the other parent to help pay for the costs of caring for the child. Usually, the “payor parent” either spends less time with the children or, if they spend an equal amount of time with the children, makes more money. A parent can be a birth parent, non‑birth parent, adoptive ...
Tips for changing a support order. It’s easier for FRO to enforce a support order that’s clear and complete. Arrears. Fix the amount of any arrears. Include an arrears payment schedule. Start accrual on the same day. Start the new support accrual on the same day of the month or week as the prior order.
People also ask
How do I get information about my support payments?
How can fro enforce a support order?
Can fro change a support order?
How do I make a support payment?
What happens if a court makes a support order in Ontario?
What is a spousal support order in Ontario?
The support deduction order allows the FRO to collect support by sending notice to a support payer's employer or other income source, requiring support to be deducted from the payer's income. If asking the court to make/change a support order, complete the appropriate sections of these forms prior to the court date, and provide them to the court clerk.
