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  1. You can bring your phone into any Carphone Warehouse store and we’ll tell you how much it’s worth. We’ll pay you by direct bank transfer, so you can take the amount off any replacement device you buy in store.

  2. We are manufacturer accredited to repair phones both inside and outside of warranty. Any repaired or replaced phone still carries the balance of the manufacturer's warranty.

  3. Can I return or exchange my Upgrade Pay monthly phone? Yes. However, if your network no longer offers the tariff you were on before you upgraded, visit us in store, or call us on 0800 049 6248^^ to see what other great tariffs are available.

  4. Find out how to upgrade to a brand new phone, and why Carphone Warehouse is the best place to do it.

    • 2 min
    • 32.3K
    • Carphone Warehouse
  5. The replacement phones we provide are refurbished models with a Team Knowhow Warranty provided by The Carphone Warehouse. Cover applies worldwide providing you remain a UK resident.

  6. We repair or replace phones within manufacturer's warranty for free - no matter where you bought the phone from.** (Please note that you'll be charged for faults that aren't covered by the warranty)

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  8. You can make a claim for an incident that occurred any time after the start date of the policy. Learn everything you need to know about making a Currys mobile phone insurance claim , including lost mobile and accidental damage mobile insurance claims.

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