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- Tim Hortons accepts feedback from the public in a variety of methods including: Phone Email Website All feedback will be reviewed and complaints will be investigated and follow up will be provided if requested by the guest.
company.timhortons.com/ca/en/social/guest-services-policy-statement.php
Response to Feedback. At Tim Hortons, every guest that provides feedback receives a response. The Guest Services department at Tim Hortons head office is dedicated to responding to all inquiries, regardless of method, as quickly as possible.
The ultimate goal of Tim Hortons is to meet and surpass the guest expectations while serving guests with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Tim Hortons has a policy and process in place for receiving and responding to feedback and will ensure that those processes are provided in accessible formats and with communication supports upon request.
Participate in the TellTims Canada Survey to share your feedback on Tim Hortons services and products.
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Jun 25, 2020 · Responding to guest feedback and as part of our mission to provide more choice and the best experience possible, Tim Hortons is now offering almond beverage and 100% Canadian skim milk in restaurants across Canada for guests to enjoy in their double doubles, iced coffees, Iced Capps, teas and other hot beverages.
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Sep 23, 2020 · In response to guest feedback, new physical Tim Rewards cards, which will require registration and linking to use points, will be made available in Tim Hortons restaurants after Oct. 28.
