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At a time when living costs are rising and people’s finances are under increasing pressure, we are working hard to help the country stay connected. Find out what we’re doing to help support our customers and communities, where to get help if you’re struggling with your bills, and how we’re continuing to invest in our network.
Jul 21, 2022 · Virgin Media O2 has today expanded its list of services that can be accessed without eating into mobile data allowances, adding fuel poverty, debt advice and financial support organisations as part of a wide range of measures targeted at those struggling most in the cost-of-living crisis.
Jun 22, 2022 · Help with bill payments: We are helping any customers that are finding it difficult to pay their bill. We continue to speak to individual customers to offer support where it’s needed and discuss other ways to pay, which could include providing a customer a few extra days to pay their bill, reviewing their package or creating a payment plan with us.
Mar 1, 2023 · 9.7 million people are now eligible to benefit from cut-price broadband from Virgin Media O2 as it extends support for customers who may be struggling with rising costs.
Oct 11, 2022 · London, 11 October 2022: Virgin Media O2 has today boosted its support for those hit hardest by the cost-of-living crisis with a price cut to its existing social tariff and plans to launch a new triple speed social broadband tier with an optional discounted entertainment offer.
Jul 21, 2022 · Virgin Media O2 has made it free for customers to access a range of financial support websites as part of its latest measures to help customers deal with the rising cost of living....
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Dec 11, 2023 · Virgin Media O2 is contacting all five million of its broadband, landline and TV customers to ensure low-income households are aware of bill support available to them over Christmas.
