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- Here are some examples of how we are working to improve our client service: Call centres remain our key interaction point with customers, and Bell has announced the opening of three new locations in Jonquière and Rouyn-Noranda, Québec, and Orillia, Ontario, to enhance service for consumers while boosting local employment.
www.bell.ca/Smile/Customer_service.tab
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Nov 29, 2023 · With unparalleled capabilities in the Canadian market, Bell will integrate leading technologies with the ServiceNow platform tailored to the unique needs of the telecommunications industry, leveraging FX Innovation's deep expertise to deliver exceptional value and service to Bell's business clients.
Learn how Bell is investing +$120M in our customer experience roadmap to transform how we serve Canadian businesses. Learn how Bell is empowering customers with a self-serve, on-demand digital experience. By Domenica Maciocia, Senior Vice‑President, Client Experience.
Dec 11, 2023 · AI-driven insights that will be used to develop innovative solutions to elevate customer service and predictive maintenance, ensuring a proactive approach to customer needs, with greater visibility to order and issue status.
Nov 30, 2020 · Despite unprecedented network usage and other operational impacts during COVID-19, Canada's largest communications company delivered the greatest reduction in consumer complaints among all national...
Mar 29, 2021 · Bell's commitment to champion customer experience is helping drive value for our company and all our stakeholders: Brand Finance recently reported that Bell remained Canada's most valuable communications brand, with an increase of more than 3% in the last year.
Jan 17, 2024 · AI-driven insights to develop innovative solutions that elevate customer service and predictive maintenance through greater visibility into order/issue status. For example, virtual agents will deliver proactive service notifications directly to customers’ ServiceNow instances, eliminating manual hand-offs for faster issue resolution.
Nov 29, 2023 · With unparalleled capabilities in the Canadian market, Bell will integrate leading technologies with the ServiceNow platform tailored to the unique needs of the telecommunications industry,...
