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    • 4-6 weeks

      • A processing fee equal to 4% of the total value to be refunded will apply to all refunds. Expected processing time frame is 4-6 weeks upon receipt at the PRESTO office.
      www.prestocard.ca/-/media/presto-ui/data/media/Refunds/FormA_0632E_21_RefundForPRESTOFarecardMailIn_FormA_October20_2021.ashx
  1. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable. PRESTO card refunds are sent using Interac e-Transfer® or direct deposit.

  2. Expected processing time frame is 4-6 weeks upon receipt at the PRESTO office. We may contact you for proof of purchase. Please sign at the bottom of the page. The address in your My PRESTO Account will be used to process your refund. Please ensure it is up to date.

  3. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

  4. It's not Presto's fault you didn't read their basic instructions: To Register your Card: Complete the online registration form. Wait 24-48 hours for the PRESTO network to update. Tap your card to a PRESTO device within 30 days to update your card's registration.

  5. Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.

  6. https://www.prestocard.ca/en/about/refunds. As other noted, Presto takes their sweet time issuing the reimbursement (4-6 weeks).

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  8. A processing fee equal to 4% of the total value to be refunded will apply to all refunds. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.

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