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    • 4-6 weeks

      • Please Note: Once a PRESTO card is sent to PRESTO for a refund, it will be cancelled and not returned. A processing fee equal to 4% of the total value to be refunded will apply to all refunds. Expected processing time frame is 4-6 weeks upon receipt at the PRESTO office.
      www.prestocard.ca/-/media/presto-ui/data/media/Refunds/FormA_0632E_21_RefundForPRESTOFarecardMailIn_FormA_October20_2021.ashx
  1. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  2. Expected processing time frame is 4-6 weeks upon receipt at the PRESTO office. We may contact you for proof of purchase. Please sign at the bottom of the page. The address in your My PRESTO Account will be used to process your refund. Please ensure it is up to date.

  3. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

  4. https://www.prestocard.ca/en/about/refunds. As other noted, Presto takes their sweet time issuing the reimbursement (4-6 weeks).

  5. You can use your credit card and/or debit card to load money on your PRESTO Card through the PRESTO Website. Simply click through the instructions starting with “Load Your Card”. It can take up to 24 hours for the funds to be credited to your PRESTO Account.

  6. For refunds of PRESTO fares paid with contactless credit cards, debit cards, or mobile wallets, please call the PRESTO Contact Centre or UP Express Contact Centre at 1-844-GET-ON-UP. It may take up to 48 hours for your bank to process some credit card, debit card or mobile wallet payment transactions, so when applying for a refund, it is ...

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  8. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.

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