Search results
8.5 million customers
- Data reveals 80% of UK households have shopped with Currys and, on average, the retailer serves over 8.5 million customers a week.
www.currysplc.com/news-media/press-releases/2022/currys-transforms-instore-and-online-customer-experience/
- The Human Element
- Building A Long-Term Relationship
- Tracking Performance
- My Take
The technology is an important part of making this work — including Salesforce Commerce Cloud and Service Cloud, plus integration to other systems using MuleSoft — but the human element is just as important. Currys has invested over £25 million ($31m) in staff development and sees expert advice and guidance as an essential part of its proposition. ...
Building the relationship in the right way is important because Currys wants to establish a long-term relationship with customers. As well as selling new product, the business has a huge repairs operation that completes more than 1.9 million repairs over a year. It also offers trade-in and recycling of redundant equipment. Geraghty comments: A join...
Making sure that the customer experience lives up to expectations is also important. Again, this often means joined-up processes that run across both online and in-store. Currys offers a same-day buy online, pick up in store service, with pickup within 30 minutes if the store has the item in stock, or within 24 hours if it needs to come to the stor...
Plenty of ambition there from Currys to keep on improving the customer experience. My memories of shopping at electronics retailers have not always been happy. But what Currys is now attempting shows how much of a difference it can make through thoughtful adoption of modern connected digital technologies. It's intriguing to see how much it is alrea...
- Phil Wainewright
Dec 15, 2021 · The update came as Currys this week reports total revenue of £4.8bn in the six months to October 30. That’s 2% down on the same time last year. Some 24% of sales took place online, following growth of 9% on last year – and 59% on two years ago.
Jul 7, 2022 · The retailer is introducing a new price freeze on dozens of products, is investing in its energy-efficient ‘Go Greener’ range to help customers lower fuel bills, and is introducing a ‘12 month Pay Delay’ on every purchase over £99 to help customers spread costs.
- Niamh Carroll
Apr 27, 2024 · E-commerce share of Currys PLC's sales 2019-2024. In the fiscal year 2020/21, Currys PLC saw its online share of group revenue increase considerably to some 48 percent, likely boosted by the...
Apr 25, 2024 · The average person makes 6 grocery store trips or orders per month. Additionally, on average, people shop at 2 grocery stores per week. What percent of people shop at grocery stores? Consumers still mostly shop for groceries in-person, at a physical grocery store.
People also ask
How many people shop at Currys a week?
How many people visit Currys a week?
Why do people shop at Currys?
How does Currys connect online and in-store shopping?
How did Currys perform in the six months to October 30?
Does Currys really want a 'customer for life'?
Apr 3, 2024 · Currys has leapfrogged into the top five in a ranking of The UK’s Top 30 Most Productive Retailers, according to new exclusive data.
