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Feb 2, 2024 · In this post, we dive into the importance of guest feedback and explore how to respond to hotel reviews. We address the most commonly asked questions to provide you with a comprehensive instructional resource, complete with examples and real-life scenarios.
- Builds Customer Loyalty
However, more intensive social media engagement, like...
- Professional Photography
Working with the hotel and understanding their demographic...
- Accentuating The Positive
Here are some real examples: (To a one-star review that...
- Analyze Customer Feedback
Questionnaires from customers, as well as comment cards, are...
- What They Want
Now you know what many different types of guests want — and...
- Comp Set
If the hotel has a blog, see which posts get the most...
- The Hospitality Industry
In addition to serving in-house hotel guests, F&B is a...
- Builds Customer Loyalty
Apr 8, 2024 · Need tips on responding to good ratings from hotel guests? These positive hotel review response examples will show you how to reply effectively to customers.
How to respond to negative hotel reviews: 6 examples. Most negative reviews of hotels deal with one or more of the following issues: Room cleanliness. Unpleasant odors. Difficulty accessing Wi-Fi. Lack of in-room and/or hotel amenities. Excessive noise. Inability to control temperature or humidity. Cost and/or quality of food and beverages.
- Why Respond to Guest Reviews?
- Things to Consider When Responding to Guest Reviews
- Prioritize Your Response: What Reviews Should You Reply to and When
- Respond to Negative reviews: 6 Examples
- Respond to Neutral reviews: 4 Examples
- Respond to Positive reviews: 6 Examples
- How TrustYou Can Help
- Go Beyond Response Rate to Improve Online Reputation
How many guests choose to stay at your property based on the reviews they read on Google, TripAdvisor, or Booking.com? Nowadays, we can’t imagine making a buying or booking decision before reading reviews, watching an expert opinion on YouTube, or just researching more about the product or service we are interested in. For the hospitality industry,...
You just received a new review from one of your guests. Now what? How do you ensure you’re crafting your answer in a way that benefits your hotel and your guests? Here are some important tips to keep in mind when responding to reviews: 1. Be kind, professional, and genuine 2. Respond as soon as possible 3. Personalize your response whenever possibl...
Congratulations! Now you know all the important things to take into consideration when responding to reviews. We will go into more detail about when and in what order you should respond to your reviews. We’ve got you covered! While you may find it challenging to respond to all reviews as soon as possible, our platform can help you to get a quick an...
Answering positive reviews seems less complicated than dealing with negative ones. You may be inclined to leave negative feedback unanswered. By properly addressing the issues your guests had, you can convert an unsatisfied guest into a returning one and actively show that you care about improving your guest experience. Here are some Do’s and Don’t...
Neutral reviews include a mixed bag of feedback that, when analyzed, can neither be considered as not having a strong positive nor negative note. In our Guest Experience Platform, neutral reviews are defined based on (1) the review score – anything scoring from 41 to 60 points on a scale up to 100 and (2) the sentiment score– anything scoring 51 to...
How are you treating your cheerleaders? Guests who leave positive reviews are voluntarily choosing to go that extra mile. It’s their way of saying “thank you” for how you treated them during their stay. You should definitely not see this as a chore but as a way to show how much you appreciate your efforts being praised and recognized. Here are some...
At TrustYou, we help hoteliers win with the Power to Listen. Here are 3 ways you can collect, manage, and analyze your feedback with the help of our platform:
Responding properly to your guests’ feedback is not enough if you want to improve your service, quality, and your online reputation overall. Make sure you truly listen to your guests’ needs. Fix the issues reported by your guests together with your staff. Treat feedback as a data set that can help to continuously improve your guest experience and a...
Jun 9, 2024 · Responding to negative hotel reviews is a challenge. Learn how to reply to hotel reviews on TripAdvisor, Google & others. Use free templates of hotel review responses.
- Manasi Shah
May 15, 2023 · Learn how to respond to hotel reviews with this comprehensive guide, which explores everything from review response statistics to templates and examples.
Our guide to hotel review responses covers basics you need to know, like how to reply to bad reviews and tips for responding to positive comments from guests.
