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      • After the merger in 2021, Virgin Mobile ended its partnership with Vodafone's network, and moved all its customers on to O2’s network. This means the infrastructure providing calls, texts and data will be the same as Virgin Mobile customers currently experience, just handled directly by O2.
  1. Jan 5, 2022 · As O2 are now owned by Virgin Media, we look at whether you're better off joining Virgin Mobile or O2 for coverage, speeds and benefits.

  2. But the good news is the O2 plan you're moving to will cost the same or less than your current Virgin Mobile plan, you’ll get either double the data or unlimited data for the same price and you're already using the O2 network with Virgin Mobile.

  3. Virgin Mobile customers will enjoy more data, perks, and benefits with O2 coverage. What’s happening and when? Following Virgin Media and O2’s merger in June 2021, we’ve moving all Virgin Mobile customers over to O2’s range of plans.

    • Why Has Virgin Media Switched to O2?
    • What Does This Mean For Virgin Customers?
    • I Get Great Reception on My Virgin Network. Will This Change?
    • O2 Offers Some Excellent Benefits!
    • What Do I Need to Do to Switch?
    • Billing and Payment Changes
    • What If I Don’T Want to Switch?
    • Discover More with Mazuma

    The £31 billion deal of Virgin Media joining forces with O2 was about creating a new “national champion” in the UK to better compete with other industry giants such as Sky and BT. By joining forces, O2 and Virgin Media can offer a broader range of services, including mobile, broadband, and television, and compete more effectively in the market. O2 ...

    Switching over to O2 has already begun for many Virgin Mobile customers. It started in February this year, and the network giants aim to complete this by December 2023. You might be worried about what this means for you, but rest assured, some great benefits are coming your way. The merger is expected to result in cost savings, increased investment...

    Since the merger in 2021, Virgin Mobile has cut ties with its Vodaphone network provider, which means that since then, as a Virgin customer, you have already been using the O2 network. So, if you have an excellent signal and 5G connection, this will stay the same as you move over to O2. You will still get the same great connection and download spee...

    Although you may be cautious about switching to O2, there will be many benefits you can take advantage of with your new O2 network provider. For example, O2 customers can benefit from their O2 Priority services, which provide its users with many offers, prize draws and even early access to event ticket sales across its O2 arenas nationwide. If you ...

    O2 and Virgin Mobile will be making the changes remotely. The switchover will be pretty straightforward for most customers, with you being able to keep the same number and contract plan you currently have. In most cases, you won’t need to do anything. All they ask is for you to keep your phone switched on when they text you to let you know when you...

    Once you’ve moved over to your new O2 plan, your Direct Debit will be collected in the name of O2 instead of Virgin Mobile, and you’ll see O2 on your bank or building society statement. If you’ve another Direct Debit for your handset loan, that will remain the same, and the name on your bank or building society statement for this will still be Virg...

    Whilst O2 is a great network to be with, if you decide that you would rather change your contract provider as a customer, you are well in your right to do so. As with any mobile phone contract, you have the right to exit the contract if a change is made outside of your initial agreement. To do this, you must contact O2 directly, and their customer ...

    Although we are the UK’s leading online phone recycling company with the likes of our sell my iPhoneservices, we also offer some great tips, news and advice in our blogs. We like to ensure our customers get the most from their smartphones before trading them in. Whether you want to become a smartphone photographer and know the best phone to take pi...

  4. Jan 11, 2023 · O2 plans offer inclusive EU roaming at no additional charge, up to 25GB. For more information head to O2’s website. Existing Virgin Mobile customer’s plans will not change until they are migrated to an O2 plan.

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  6. Jan 15, 2023 · Millions of Virgin Mobile customers will be ringing the changes in the next few months as their contracts switch over to O2 following the merger of the two telecoms giants.

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