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1. www.liveagent.com › blog › oops-i-dont-know-how-toHow to Respond Customers When You Don’t Know the Answer

   www.liveagent.com › blog › oops-i-dont-know-how-to

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   Sep 25, 2018 · If you don't know the answer, it's best to admit that you don't have the information at hand but assure the customer that you will look into it and get back to them. In cases where the answer may not be readily available, it's also helpful to offer alternative solutions that could assist the customer in finding the information they seek.

2. zapier.com › blog › admit-when-you-dont-know-thingsAdmit when you don't know things - Zapier

   zapier.com › blog › admit-when-you-dont-know-things

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   Jul 12, 2021 · The internet is full of articles for salespeople offering alternatives to saying those three words, all with elaborate ways to avoid admitting ignorance. And I get it: telling someone you don't know something is hard, especially when you're trying to convince that person to give you money.

   • Author: Justin Pot

3. Videos

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     IT Customer Service Skills: What to Do When You Don’t Know the Answer to a Customer Question

     Feb 9, 2022

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     2:45

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     Dealing with Difficult Customers: Recognising Customer Disappointment

     Aug 21, 2016

     161.1K Views

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     3:37

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     9 tips for dealing with difficult customers | Freshworks Academy

     Mar 15, 2018

     138.7K Views

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4. doncrawley.com › dont-know-answerWhat to Do When You Don’t Know the Answer to Customer ...

   doncrawley.com › dont-know-answer

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   Oct 1, 2014 · Here’s the thing: It’s perfectly okay to not know an answer to a customer question. It’s never okay to be dishonest or mislead a customer. People have gotten really good at detecting dishonesty and have no tolerance for it.

5. www.aconsciousrethink.com › 27050How To Humbly Admit When You Don’t Know Something (6 Tips)

   www.aconsciousrethink.com › 27050

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   Feb 8, 2024 · The ability to humbly admit that you don’t know something is a powerful skill that fosters openness, honesty, and learning. Humility allows you to more easily acknowledge your limitations, providing you with guidance that leads to greater growth.

   • Author: Jack Nollan

6. www.rightattitudes.com › 2018/03/27 › i-do-not-knowAdmit When You Don’t Have All the Answers - Right Attitudes

   www.rightattitudes.com › 2018/03/27 › i-do-not-know

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   Mar 27, 2018 · Great leaders know when to admit “I don’t know” and how to follow up appropriately. When you’re tempted to misrepresent your understanding, try to declare, “I don’t know the answer at this time, but I will get back to you.” “Good point. I don’t know, but I’m interested in what you think.”

7. compassionategeek.com › customer-service-skillsIT Customer Service Skills: What to Do When You Don’t Know ...

   compassionategeek.com › customer-service-skills

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   Feb 9, 2022 · It’s perfectly okay to not know an answer to a customer’s or coworker’s question. It’s never okay to be dishonest or mislead them. People have gotten really good at detecting dishonesty and have no tolerance for it.

8. People also ask

   Is it okay to not know an answer to a customer question?

   • Let me get a manager who can answer your question for you.” Here’s the thing: It’s perfectly okay to not know an answer to a customer question. It’s never okay to be dishonest or mislead a customer. People have gotten really good at detecting dishonesty and have no tolerance for it.

   What to Do When You Don't Know the Answer to Customer Questions

   doncrawley.com/dont-know-answer/

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   What happens if a customer asks you something?

   • Whether it’s through a momentary lapse in memory or an obscure query throwing you off guard, a customer has asked you something and you’re not prepared to deliver a satisfactory answer immediately. It can, and often does, happen to almost any professional in the workplace. Don’t fault yourself for not being a know it all.

   How to Respond Customers When You Don’t Know the Answer - LiveAg…

   www.liveagent.com/blog/oops-i-dont-know-how-to-respond-to-a-customers-question-when-you-dont-know-the-answer/

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   Should you admit something if you don't know it?

   • I'm saying that, when you don't know something, you should admit it. You can't learn something if you think you already know it. This is a hard thing to realize. If recent history has taught me anything, it's that American culture values confidence more than competence.

   Admit when you don't know things | Zapier

   zapier.com/blog/admit-when-you-dont-know-things/

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   What should you do if a customer asks a question?

   • Don’t immediately resort to a panic response. Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.

   How to Respond Customers When You Don’t Know the Answer - LiveAg…

   www.liveagent.com/blog/oops-i-dont-know-how-to-respond-to-a-customers-question-when-you-dont-know-the-answer/

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   What if you don't have answers to customer questions?

   • Learn how to handle situations when you don't have answers to customer questions with these techniques - spend more time listening and asking, pick out what you know, never lie to a customer, know when to redirect the topic, and more. Published on September 25, 2018 by Daniel Pison.

   How to Respond Customers When You Don’t Know the Answer - LiveAg…

   www.liveagent.com/blog/oops-i-dont-know-how-to-respond-to-a-customers-question-when-you-dont-know-the-answer/

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   What if you need more information to satisfy a customer?

   • If you need more information to completely satisfy the customer, worry about the last. Answer what you can answer at first. You’ll appear knowledgeable, even if you need to do some fact checking or bring in another employee to handle the rest of the questions. The worst thing you can do is outright lie to a customer.

   How to Respond Customers When You Don’t Know the Answer - LiveAg…

   www.liveagent.com/blog/oops-i-dont-know-how-to-respond-to-a-customers-question-when-you-dont-know-the-answer/

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9. marcuslemonis.com › business › not-knowingDon't Know the Answer? It's OK. Here's What to Say Instead

   marcuslemonis.com › business › not-knowing

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   If you are unsure of specific information such as numbers, data, or statistics, simply admit that you do not know the details off-hand and that you are happy to locate and provide them to your customer or associate as soon as possible.