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- Talk about it: Share your story with family and friends. The more people who know about these scams, the harder it may be for fraudsters to take advantage of others.
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TD will never ask you to share personal details like login information, or passcodes unless you initiate the call for help. So only share if you call us and we ask to authenticate you. If you have doubts, hang up, then call back a number you can be confident is legitimate.
- Fraud Prevention
Talk about it: If you've fallen victim to a scam, share your...
- Fraud Prevention and Awareness
We're going to move to talk about common fraud schemes and...
- Report suspicious activity
If you encounter a phishing attempt (i.e., phishing emails,...
- Fraud Prevention
- Your Bank Would Never Call You to Ask For Personal Information
- Your Bank Would Never Ask You to Keep A Secret Or Be Dishonest
- Your Bank Would Never Try to Rush You Into Doing Something
- Your Bank Would Never Ask You to Help with An Investigation
- Your Bank Would Never Ask You to Purchase Gift Cards Or Cryptocurrency
- Your Bank Would Never Ask You to Transfer Money as Part of An Investigation
- Your Bank Would Never Request Access to Your Computer
- How to Avoid Falling Victim to One of These Scams
- How Can You Protect Yourself from A Scam?
- If You've Been The Victim of A Scam
When you call your bank to ask a question or to perform banking transactions, the bank employee on the other end of the phone may ask you some personal details to confirm your identity. This is because the employee needs to verify you are who you say you are before proceeding with any actions related to your accounts. However, a bank would never ca...
Some scams involve the fraudster talking the victim into sending wire transfers or gift cards. In an effort to get access to a victim's money with as little intervention as possible, fraudsters will sometimes instruct the victim not to tell branch staff why they are withdrawing or wiring the money. Fraudsters will sometimes even provide the victim ...
If you get a message purporting to be from your bank that is prompting you to take immediate action, delete it immediately. Anytime you receive a note that is trying to get you to click on a link or perform an action in a specified period of time, or else your money will be lost or your account frozen, that's a red flag that the message is fraudule...
One of the more common scams is known as the "Bank Investigator Scam" which typically involves the victim receiving a phone call from a fraudster posing as an employee of the fraud department at a bank. In the case of this scam, the fraudster often provides a fraudulent name and 'employee number' and tells the victim either that their accounts have...
In a number of scams, the fraudster will pose as a friend or family member of the victim – sometimes through a hacked or compromised email account – and ask the victim to purchase gift cards or cryptocurrency on their behalf to help them out of a made-up situation. In some cases, the fraudster will deposit money into the victim's account – either t...
In a number of scams, the goal of the fraudster is to get the victim to wire or Interac e-Transfer money. Remember that your financial institution will never ask you to withdraw money or perform any financial transaction to help in a fraud or internal investigation of any kind. Unfortunately, once money is sent, there is a limited amount of time in...
Under no circumstances would your bank ask you for remote access to your device. If you receive a call from someone who says they are from your bank and they need you to download software onto your computer for any reason, hang up the phone and contact your bank immediately – using a phone number you know is legitimate (such as the one on the back ...
Be aware: Don't trust any unsolicited calls and verify the source of anyone who claims to be calling from your bank. If you receive a call from someone who says they're from your bank, take down th...Don't assume: Though your call display might say the call is coming from your bank, don’t assume the caller is legitimate. Scammers often use call spoofing technology so that your call display show...Protect your personal information: To verify your identity, your bank will ask basic questions to ensure they are speaking to the correct person. However, they will never ask you to disclose your p...Understand your responsibilities as an account or card holder. This information is provided by your bank and outlines your commitments.Enable Two-Factor Authentication: Look in the security settings of your email provider, social media platforms, banking apps etc. and enable two-factor authentication wherever its available. This o...Get educated: The Canadian Anti-Fraud Centrecan help you learn more about common fraud scams so you can avoid them.Stay informed: By using free services like TD Fraud Alerts, which TD customers are automatically enrolled in if we have your current mobile phone number on file, you'll receive instant text message...Report it: If you or a family member has fallen victim to a scam, report it to your local police, as well as the Canadian Anti-Fraud Centre. Talk about it:If you've fallen victim to a scam, share your story. The more people who know about these scams, the harder it may be for fraudsters to take advantage.
Phishing, smishing, and vishing. Fraudulent emails or fake websites (phishing), SMS text messages (smishing) and phone calls (vishing) all share the same intention: to steal your personal information. Be cautious when you receive unsolicited emails or messages.
Mar 7, 2022 · To hinder swindlers, TD fraud expert says awareness is key as Canadians report being most frequently targeted by phone, email and text message. More than half of all Canadians (51%) surveyed say they do not talk about fraud prevention and protection with people they know.
Oct 3, 2024 · Typically, phishing works like this: A scammer sends a message via email, text or voicemail, pretending to be from a trusted company. (And beware: Many scammers have really honed their graphic design skills, creating convincing logos and graphics that mimic those of a trusted entity.)
We're going to move to talk about common fraud schemes and how you as the merchant can prevent fraud, as well as chargebacks, measurable actions you can take if you experience fraud, key takeaways, and of course, a Q&A.
If you encounter a phishing attempt (i.e., phishing emails, fraudulent text messages, etc.), please report it by sending an email to phishing@td.com. Please attach any relevant documentation, such as copies of suspicious emails, text messages and questionable links or URLs.
