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Feb 23, 2023 · Using the right customer service phrases is key to great customer service. See the best customer service lines, when to use them, and why they work.
Nov 7, 2024 · With the right customer service phrases, you can improve your interactions with customers, whether you’re a manager onboarding new staff, an experienced customer support representative, or a small business owner balancing several tasks.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Mar 19, 2024 · Discover a list of 29 customer service phrases, including phrases to acknowledge a customer's concerns and phrases to give customers a positive impression.
- “Nice to meet you. How can I help you?” It’s always necessary to greet customers and make them feel welcome, whether in the physical or online world, or whether you use live chat, email, or phone.
- “Thank you for bringing this to our attention. We appreciate that.” Every problem that customers come up with is an opportunity for your business to improve a notch up and meet the expectations of the stakeholders.
- “I completely understand your situation.” Not all customers would come with reasonable demands. Some may want you to do them a kind of favor, like asking for a tweak in your product or adding more features to your service, etc.
- “That would upset me, too.” The last thing customers would want is to feel that their problem is somehow ignored. To avoid that, it’s important to use empathy statements for customer service to make users feel how they have merit, or their issue is worth the attention, even if it’s not.
Oct 15, 2024 · “Good morning! What brings you in today?” “Hi there! How can I assist you?” “Welcome! Is there anything specific you’re looking for?” These common customer service phrases create a welcoming environment that encourages customers to engage and share their needs openly.
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Feb 5, 2024 · We’ve collected a list of 47 customer service phrases to help give your team a lift and find a voice that is both friendly and informative. Perfect phrases for customer service. Here are 26 professional words for customer service that are perfect phrases to use with customers to make them feel valued and heard. Happy to help!
