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Managers and HR leaders need to understand the nine common causes of miscommunication and how to address them to maximize productivity and encourage team collaboration, even in remote or hybrid working environments.
Jan 14, 2022 · 1. You’re giving too much information. You understand the resulting confusion of too much information if you’ve ever tried to take driving directions from someone who gives them like...
5 days ago · Here, they explain the most common miscommunication pitfalls and how to manage them. Enjoy! 1. You’re in a bad mood. Being in a crummy headspace can influence how you deliver a message. “Our mood can impact our tone, facial expressions, and body language,” Miles explains.
- Lack of trust. Problem: If you aren’t open and forthright with your colleagues when an issue arises at work, affecting a project, they won’t know when to expect the finished product and they may feel resentful.
- Poor leadership. Problem: Teams rely on managers to clearly communicate ideas, goals, and the group’s overall vision. When a team lacks leadership, they may be left feeling siloed in their work, indecisive about how to move forward with tasks, and unable to lean on others for support.
- Close-mindedness. Problem: Close-mindedness kills innovation and communication at work. If no one feels like they can suggest new ideas or perspectives because of a headstrong manager or colleague, the team culture will suffer.
- Insufficient communication channels. Problem: If it’s 2022 and email is your only communication channel, it’s time to introduce some new tools. Teams with insufficient communication channels (or too many) will have messages that get lost and left unread.
- Implicit vs explicit communication. Sometimes we mean exactly what we say. "Hand me a cookie, please." But sometimes our explicit message doesn't fully concur with our intention.
- Written vs verbal. The carrier of the message, or the channel, is another common cause of miscommunication. Verbal channels like phone or voice mail are better carriers for implicit meaning, while written channels like email or live chat are better for explicit communication.
- Competitive conversation forms. Many of our conversations take on counterproductive forms in which each side is merely out to seek status. In "12 Rules for Life" , Jordan B. Peterson discusses a few of such forms he encountered in his career as a psychologist and which you’ll be sure to recognize.
- Negativity bias. This is our mind's tendency to interpret ambiguity as negative. When you walk into a dark room, you don't imagine bumping into a pot of gold; you imagine a killer clown lurking under the bed.
Feb 22, 2019 · Misunderstanding and miscommunication are common causes of the breakdown of any bond, causing fissures that prevent intimacy and erode the quality of the relationship. Even when our...
Sep 10, 2023 · In fact, these relationships can be the biggest creators of stress. Often, toxic relationships (toxic friendships exist too), involve lots of poor communication. When communication is less healthy, stress ensues, small problems can become larger problems and resentment can grow.
