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  1. Starting June 10, we are updating some of our fare attributes. This includes: Fare conditions: Escape fare will become non-exchangeable, and tickets bought in Economy fare will be 50% refundable (instead of 75%). Seat selection: While included in the other fares, there will now be the option to add Standard seat selection to the Escape fare and ...

  2. VIA Rail finally launched its new reservation system on November 18, 2023, after having announced and then deferring several previous target dates over the past year. The new system brings many improvements, including seat selection, and its launch has been accompanied by changes in pricing, including considerably cheaper flexible “Plus ...

  3. Oct 18, 2024 · Passenger trips to take longer in Ontario and Quebec after CN rule change: Via Rail New passenger trains sit on the tracks at the Via Rail Canada Maintenance Centre in Montreal, Thursday, Feb. 22 ...

  4. Oct 17, 2024 · MONTREAL — Passengers riding on Via Rail's most heavily travelled corridor may endure a slower trip after Canadian National Railway Co. imposed restrictions on Via's new trains. CN last Friday ...

  5. Oct 17, 2024 · CN last Friday said that Via's recently arrived Siemens trainsets running between Montreal and Windsor, Ont., must lower their speed at public crossings. Via says the rule — previously in effect ...

  6. Oct 18, 2024 · No incidents at level crossings have been reported since the 16 Venture trains now in operation first hit the rails two years ago, he said. CN, which owns most of the tracks used by Via in Central Canada, says it made the decision when it learned the new trains were traversing routes they had previously steered clear of.

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  8. Jan 13, 2022 · FLEXIBILITY FOR PASSENGERS. For questions customers may contact the VIA Customer Centre by email at service@viarail.ca or by phone at 1-888-VIA-RAIL (1-888-842-7245), TTY 1-800-268-9503 (hearing impaired). The VIA Customer Centre is open from 7 a.m. to 7 p.m. (Eastern Time) Monday to Friday and from 8 a.m. to 6 p.m. (Eastern Time) on weekends.

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