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- Common Communication Behaviours During Conflict In this section, we will discuss some common communication behaviours that observed during conflict including apologies/concessions; excuses/justifications; refusals; appeasement/positivity; avoidance/evasion; gunnysacking; serial arguing; incivility; and hurtful messages.
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In this section, we will discuss some common communication behaviours that observed during conflict including apologies/concessions; excuses/justifications; refusals; appeasement/positivity; avoidance/evasion; gunnysacking; serial arguing; incivility; and hurtful messages.
The two dimensions produce four types of communication: direct opposition (e.g., derogating/blaming the partner), indirect opposition (e.g., inducing guilt/sympathy), direct cooperation (e.g., reasoning) and indirect cooperation (e.g., softening conflict via affection). Figure 1.
- Competing. The competing style indicates a high concern for self and a low concern for other. When we compete, we are striving to “win” the conflict, potentially at the expense or “loss” of the other person.
- Avoiding. The avoiding style of conflict management often indicates a low concern for self and a low concern for other, and no direct communication about the conflict takes place.
- Accommodating. The accommodating conflict management style indicates a low concern for self and a high concern for other and is often viewed as passive or submissive, in that someone complies with or obliges another without providing personal input.
- Compromising. The compromising style shows a moderate concern for self and other and may indicate that there is a low investment in the conflict and/or the relationship.
Apr 1, 2021 · Communication, conflict, and cooperation are intertwined in a multitude of ways. We can think about answers to your question from at least three different perspectives. First, communication often plays an important role in initiating disputes, disputes arise when one party makes a claim and the other party rejects that claim.
Apr 14, 2017 · Communicating Through Conflict. Understanding what triggers conflict illuminates how to de-escalate it. Posted April 14, 2017. Conflict is not a forgone conclusion. Even when people think...
Both competition and collaboration can be observed in communication interactions, but there are two concepts central to both: face-detracting and face-saving strategies. Face-detracting strategies involve messages or statements that take away from the respect, integrity, or credibility of a person.
Oral communication is preferable for conveying emotions and is often more appropriate for handling sensitive topics that may occur during conflict. In the next section, we will discuss some common patterns of communication behaviours during conflict.
