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1. www.newsweek.com › what-consumers-expect-storeWhat Consumers Expect from In-Store Experiences in 2024 and ...

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   Feb 5, 2024 · Consumers today also expect the brands they shop with to be eco-friendly, and 77% of consumers in one survey prioritize sustainability when selecting products to buy. Retailers can meet this ...

   • Author: Bobby Marhamat

2. retail-insider.com › retail-insider › 2024Understanding the tapestry of today’s Canadian consumer

   retail-insider.com › retail-insider › 2024

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   Oct 25, 2024 · Martin also suggests that younger consumers expect personalized experiences and relevant product recommendations. “Consumers today are looking for retailers who understand their unique shopping habits,” she asserts. “They are expecting personalized experiences and relevant product recommendations based on their preferences and past purchases.

3. www.fastcompany.com › 91027135 › top-consumer-trendsTop consumer trends shaping retail in 2024 - Fast Company

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   Feb 13, 2024 · Retailers will only see the demand for personalized experiences and communication grow, especially considering that 72% of consumers expect the businesses they buy from to see them as individuals ...

4. www.adyen.com › en_GB › knowledge-hub5 things consumers expect from retailers in 2022 - Adyen

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   • More seamless cross-channel shopping. The flexible, tech-driven experiences made available mid-pandemic are blurring the line between sales channels and fuelling the rise of nonlinear customer journeys.
   • More effective, tech-driven loyalty programmes. It’s never been easier for people to find, compare, and shop with new brands. And this is affecting traditional customer loyalty around the world.
   • Greater environmental and social consciousness. Consumers are increasingly looking to brands to make positive contributions to society. Our research found that showing support to good causes, and enabling consumers to make their own positive contributions, will help drive loyalty.
   • Tech-enhanced in-store experiences. Despite the significant rise in online shopping during the pandemic, there’s still a strong appetite for the in-store experience.

5. smallbiztrends.com › consumer-expectationsConsumer Expectations for Retail and How You Can Meet Them

   smallbiztrends.com › consumer-expectations

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   Jan 18, 2024 · They want their past interactions and preferences catered to. Online shoppers expect honest customer reviews, high-quality images, and comprehensive product descriptions. The same consumers want a quick checkout in a brick-and-mortar retail store. They expect in-store employees to be well-trained and able to provide personalized assistance.

6. www.forbes.com › councils › forbesbusinesscouncilWhat Does Today’s Consumer Want? Personalized, Seamless ...

   www.forbes.com › councils › forbesbusinesscouncil

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   Mar 11, 2022 · In retail, for example, while “try-before-you-buy” experiences were on the rise well before 2020, retailers needed to rethink the approach and get creative as stores reopened and consumers ...

7. People also ask

   What do consumers expect from retail?

   • Having experienced retail’s recent rush of resourcefulness, innovation, and flexibility, consumers around the world now expect more from their shopping experiences. Here are five key consumer expectations that are worth strategic consideration in retail right now: 1. More seamless cross-channel shopping

   5 things consumers expect from retailers in 2022 | Adyen

   www.adyen.com/en_GB/knowledge-hub/consumer-expectations

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   What do consumers expect from brands?

   • Today's consumers expect personalized experiences from the brands they shop with. In a report from McKinsey, 71% of consumers expect businesses to understand and cater to their individual interests and 76% of consumers said they get frustrated when companies fail to do so.

   What Consumers Expect from In-Store Experiences in 2024 and Beyond

   www.newsweek.com/what-consumers-expect-store-experiences-2024-beyond-1866405

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   Should retailers use data and technology to improve shopping experiences?

   • Hutcheson says retailers should be using data and technology to enhance shopping experiences. By offering personalized experiences, understanding consumer preferences, and tailoring offerings, consumer satisfaction and loyalty can be improved.

   Understanding the tapestry of today’s Canadian consumer

   retail-insider.com/retail-insider/2024/10/understanding-the-tapestry-of-todays-canadian-retail-consumer-trends/

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   Should retailers allow customers to shop online and return in store?

   • While 61% of consumers would be more loyal to a retailer that lets them buy things online and return in store – up from 54% in 2020 – only 28% of businesses say they enable customers to shop and complete transactions easily across online and offline channels.

   5 things consumers expect from retailers in 2022 | Adyen

   www.adyen.com/en_GB/knowledge-hub/consumer-expectations

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   How can a retail store improve customer experience?

   • Provide digital screens and kiosks where customers can bring up their accounts, carts, and wish lists and receive specialized suggestions or offers in the store. Or invite customers into the store through notifications from their app, and then guide them through the store with that app and responsive technology around them. 2.

   What Consumers Expect from In-Store Experiences in 2024 and Beyond

   www.newsweek.com/what-consumers-expect-store-experiences-2024-beyond-1866405

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   How can retailers improve customer experience in 2024?

   • Give them what they want in 2024 and beyond by creating unique, frictionless shopping experiences for them bolstered by great customer service and technology. Going above and beyond their expectations will ensure that they continue to frequent the store and stick around as a customer for life.

   What Consumers Expect from In-Store Experiences in 2024 and Beyond

   www.newsweek.com/what-consumers-expect-store-experiences-2024-beyond-1866405

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8. hbr.org › 2023 › 01What Do Your Customers Want in 2023? - Harvard Business Review

   hbr.org › 2023 › 01

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   Jan 19, 2023 · The authors share findings from a recent survey exploring how U.S. consumers are thinking about their New Year’s Resolutions this year and offer seven strategies to help businesses attract and ...