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- An unknown error occurred (14)." Your device goes into recovery mode. Your device is stuck at the Apple logo screen.
support.apple.com/en-us/108305If you see error 14 when you update or restore your iPhone ...
Sep 16, 2024 · If your iPhone, iPad, or iPod touch was running iOS 13 and was low on storage before you tried to update, you might experience one of these things: You see this message on your computer: "The [device name] could not be restored. An unknown error occurred (14)." Your device goes into recovery mode.
- What Causes Error 14?
- Using Recovery Mode
- Change USB Port Or Cable
- Disable Third-Party Security Software
- Update iTunes Or Finder
- Delete The Ipsw File and Retry
- Try Dfu Mode
- Still Coming Up with Error 14?
The "an unknown error occurred (14)" popup (or simply error 14) occurs while updating or restoring an iPhone that's close to running out of storage. But that's not the only reason. A faulty USB cable, an outdated version of iTunes or Finder, or a corrupt IPSW (iPhone Software) file can all contribute. Error 14 usually ends up forcing your iPhone in...
As its name implies, Recovery Mode is a recovery environment that you can use to update or restore a malfunctioning iPhone. However, it requires a somewhat confusing set of button presses to get to. You can find all about entering and using Recovery Mode in our separate post. We recommend referring to it as you work your way through each fix. Relat...
The most likely reason for the error 14 on the iPhone is a frayed out or faulty Lightning cable. Try changing USB ports or use a different cord (ideally from another iOS device). You can also use a third-party USB Lightning cord. Just make sure that it's MFi (Made for iPhone) certified.
Third-party security software can interfere with iTunes or Finder and prevent the software from communicating with your iOS device. Try deactivating any security software applications on your PC or Mac and check if that helps.
If the issue persists, you must update iTunes. You can do that via the App Store (Mac) or the Microsoft Store (PC). However, if you use a Mac running macOS Catalina or later, you need to use Finder to interact with your iPhone. The only way to update Finder is by updating the Mac's system software. To do that, open the Apple menu and go to About Th...
iTunes and Finder download an IPSW file while updating or restoring your iPhone. It's what contains the data needed to update or reinstall iOS. However, a corrupt IPSW file can also result in error 14. Deleting it should force iTunes or Finder to re-download a fresh copy of the file the next time you update or restore the device.
If you still keep coming across error 14, try putting your iPhone in DFU (Device Firmware Update) Mode. That's an advanced recovery environment that helps reinstall both the firmware and system software. Related: iPhone Problems You Can Fix Using DFU Mode
If DFU Mode fails to fix your iPhone as well (or if you find it too complicated to deal with), your only option is to take your iPhone to the nearest Apple Store.
- Senior Author
Oct 30, 2024 · If your device couldn't be restored and you get a message that "an unknown error occurred [error number]," use these steps. If you still see the error, try the steps below. Choose your error number or message. To learn what to do, choose your error:
Mar 8, 2023 · If you’re seeing the “Verification Failed: An unknown error occurred in Apple ID” notification when accessing another Apple device using the same Apple ID, disable the iCloud backup on the first device.
Sep 23, 2019 · Why does my device get error 14? You see error 14 when restoring or upgrading your iOS with iTunes. There are several different reasons for this error, including: USB cable failing or problems; Using an old version of iTunes; Firmware errors or corruption; Low storage or memory on your device; Unstable network connections
Nov 14, 2024 · Choose the error code or message that appears: 'This device isn't eligible for the requested build.'. 'The required resource can't be found.'. Learn what to do if you see an error code or alert when you use your computer to update or restore your device.
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Jan 22, 2021 · When you received the error message saying that the iPhone could not be restored an unknown error occurred 14, you should use the following methods to try to solve the problem. Solution 1: Check the USB Connections
