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      • It implies professional mannerisms and requires exceptional communication skills. It includes how you greet a caller, your tone of voice, word choice, your listening skills, and how you close a call.
      ca.indeed.com/career-advice/career-development/phone-etiquette
  1. Before reading this section you should write down 5 things that make you feel, as a customer, that you have been on a good call! If you are either part of a call centre or your organisation has one, then [&hellip.

  2. GOOD CALL definition: 1. used for saying that you think something is a good idea: 2. used for saying that you think…. Learn more.

    • Answering the Phone. Hello. This is Susan. (Personal) Hello, thank you for calling [name of company]. This is Susan – how can I help you? (Professional)
    • Greeting and Introducing Yourself. This is Laure from [company name]. Hello. This is Laure. I am calling about… (your advertisement, information about your services, to make a reservation, etc.)
    • Asking to Speak to Someone. Is _____________ available? (Example: Is Çim available?) May I speak to ________________? (Example: May I speak to the doctor?)
    • Putting Someone on Hold. Can I put you on hold for a moment, please? Would you mind holding for just a moment? If it is ok with you, I am going to put you on hold for a moment.
  3. Telephone etiquette is the way you use manners to represent yourself and your business to customers when on a call. Proper telephone etiquette has a major impact on your business as it shows professionalism, creates a good first impression, and creates customer satisfaction.

  4. #7 – good call. A good call is a good decision or good idea. When it’s a hot day and one of your friends suggests getting ice cream, you could say “Good call!” because it’s a good idea.

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  6. Aug 15, 2024 · What is phone etiquette? Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call.

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