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Who we are and What we do. Since 1975, the Ombudsman has helped Ontarians tackle problems with their government. Here’s how to find out more about our office and the Ombudsman Act, the law that empowers us.
- Complaint Intake
- Referrals
- Early Resolution
- Investigation
- Findings and Reports
- Results
We take complaints via the complaint form on our website, by email, phone or letter, or in person (when COVID-19 restrictions permit). Our staff will contact you for more details to pursue your complaint. We will not divulge your name or information to anyone without your consent, and there is no charge for our services. Not a complaint? No problem...
If your complaint is not within the Ombudsman’s jurisdiction, we will refer you accordingly. If you haven’t tried existing complaint mechanisms, we’ll suggest you do that first – and return to us if the issue isn’t resolved.
We always seek to resolve complaints at the lowest level possible. To do so, we often make informal inquiries and requests for information with the relevant bodies, for example, to learn more about their processes and policies.
If we are unable to resolve the matter informally, the Ombudsman may decide to conduct an investigation. We notify the organization in question, and we may conduct interviews and request documents or other relevant evidence. If the Ombudsman determines that there is a potential systemic issue underlying the complaints, he may decide to launch a sys...
The Ombudsman provides his findings to the organization in question for a response before they are finalized. His findings and recommendations are published in investigation reports and/or in our Annual Reports, and shared publicly on our website, via social media, news media and our newsletter. Copies are also available from our Office.
We communicate the outcome of individual investigations and most reviews and informal resolutions to complainants and the relevant public sector bodies, as warranted. Summaries of many such cases are published in our Annual Reports and other communications. When the Ombudsman’s recommendations are accepted, our staff follow up to ensure they are im...
The Ombudsman can investigate complaints about Ontario government ministries, corporations, agencies, boards, commissions and tribunals, with some exceptions. The Ombudsman can also investigate complaints about all of Ontario’s municipalities, publicly funded universities and school boards.
The Office of the Ombudsman of Ontario is an independent office of the Legislative Assembly of Ontario in the Canadian province of Ontario.
What Does the Ombudsman Do? The Ombudsman's job is to investigate complaints about provincial and municipal government organizations. When they find something wrong they can make recommendations to resolve the problem, and if these are not acted upon, they can report the case to the Legislature.
Apr 24, 2024 · The Ombudsman of Ontario investigates complaints about services provided by the provincial government and its organizations. The Ombudsman receives thousands of complaints a year from people who think government organizations have acted in a way that is unfair, illegal, unreasonable, mistaken, or just plain wrong.
People also ask
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It is the responsibility of the Ombudsman to respond and investigate complaints of unfair treatment by a provincial or municipal government body or other provincial public authority. Unfair treatment could include actions considered to be rude, unduly slow, negligent, unlawful, oppressive or discriminatory.
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related to: What does the Ontario Ombudsman do?MWI Ombuds provide independent, confidential, and neutral assistance to companies. We handle single disputes or company-wide dispute resolution services and training.
