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You will receive a prorated refund
- After deactivation, a final bill will be sent to you on your regular billing date. If your service is cancelled (by you or by Virgin Plus) in the middle of a billing period, you will receive a prorated refund for the portion of month that was not used after the cancellation of your services.
www.virginplus.ca/en/support/last-bill.html
Looking to cancel? We get that sometimes things don't work out. We'll be sad to see you go, but if you want to cut ties with us and exit early from Virgin Plus SuperTab or a 2-year agreement here's what you need to know.
- Final Bill
If your service is cancelled (by you or by Virgin Plus) in...
- Legal and Regulatory
How can I cancel my Services? Contact us to cancel any...
- Final Bill
If your service is cancelled (by you or by Virgin Plus) in the middle of a billing period, you will receive a prorated refund for the portion of month that was not used after the cancellation of your services.
How can I cancel my Services? Contact us to cancel any Service with the date on which you want the cancellation to be effective. For prepaid Wireless Services accounts, you can contact us or your account and the Services will be deactivated if there are insufficient funds in your account for 90 days (see Section 54).
If you ported out 10 days after set up, then your bill generated before your port out. When you get your final bill in a month, you should see a prorated refund for the time that wasn't used. Depending on your payment set up will determine how your refund will get back to you.
You can contact F-Secure directly if you want to cancel, or they’ll be in touch when it’s time to renew. Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. Just make sure you forward anything important to a new email address.
You can cancel your agreement at any time by giving 30 days’ notice. If you cancel before your minimum period has finished (after the cooling off period) you may have to pay an early disconnection fee. You may also be asked to return your Virgin Media equipment.
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Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know.
