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You can cancel your contract from your My O2 account or call 202 free from your O2 phone. Before you leave us, you’ll need to pay any outstanding charges on your account. Your contract will end 30 days after we receive your request to leave.
- Auto-Save
If you're on an O2 Refresh or custom plan contract, once...
- Refunds
You can check your final bill in My O2 online, but not in...
- Extras
You can cancel your Extra at any point in My O2. If you have...
- Bereavement
Cancel. If you've not received a code after 10 minutes we...
- Spend Cap
If you took out your contract before 1 October 2018, you may...
- Understanding Data
Alternatively, sign in to My O2 online. To help you stay on...
- Missed Calls From 0845 and 0843 Numbers
Why am I getting a credit for calls to 0845 or 0843 numbers?...
- Late Payment Fee
Changing personal details in My O2; Device Plan; Direct...
- Auto-Save
If you decide to leave us, you can cancel your contract any time by calling 202, free from your O2 phone, and giving 30 days’ notice. Before you leave us, you’ll need to pay any outstanding charges on your account.
- Cancelling Your O2 Contract
- Early Exit Fees on O2
- Alternatives
- More Information
There are three ways to cancel your contract with O2. Please select the option that best applies to you: 1. I'm joining another network and would like to keep my O2 phone number Follow the PAC Codeprocess to cancel your O2 contract and to take your phone number elsewhere. 2. I'm joining another network and would like to start afresh with a new phon...
If you're inside the minimum term of your contract with O2, you'll need to pay something called an "early termination charge" (ETC) or "early exit fee". This will essentially pay off the remainder of your contract. If you’re a customer on O2 Refresh, you can leave at any time by paying off the remaining balance on your device plan. There are no ear...
If you're stuck within the minimum term of your O2 contract, there may be alternatives to cancelling it (e.g. perhaps changing your handset outside of the O2 contract or finding other ways to improve your coverage from O2). If you'd like to reduce the size of your O2 mobile phone bill, there may also be some alternative networks that will offer you...
For more information, read our in-depth guide to early exit fees and how to transfer your phone number to another network. You can also see the O2 website for information about cancelling your contract.
Oct 9, 2019 · With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan. There’s no termination charge for ending your Airtime Plan once you’ve settled your Phone Plan.
Jun 27, 2019 · I want to terminate my contract but am not signing up to a new mobile network. Two options here. You can follow the original guide linked above or you can get a PAYG sim for any network that is different to the one you are leaving and give them a STAC code to close down your old account.
Nov 14, 2013 · I am still within contract. Can I cancel? You can cancel at any time but there will be a charge for this unless you are in an initial cooling offer period. If you are on O2 Refresh this charge will be the remaining balance on your phone plan which you can view in myO2.
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How do I cancel my O2 contract?
O2 Refresh still lets you change phones whenever you want and you'll still receive free technical advice from our O2 Gurus, have free nationwide access to O2 Wifi, and enjoy exclusive deals and discounts with O2 Priority. If you have O2 Switch Up, you can switch to a new phone every 90 days.
