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    • Disabled on the third incorrect login attempt

      • If an agent attempts unauthorized entry into a customer’s account by trying to guess a Login ID and password, the customer’s Bank OZK Online Banking account will be disabled on the third incorrect login attempt, thus invalidating the Login combination.
      www.ozk.com/online-security/
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  2. If we do not authorize and pay an overdraft, your transaction will be declined. If you want us to authorize and pay overdrafts on ATM and everyday debit card transactions, you must affirmatively opt-in to this service. To learn more, stop by your nearest Bank OZK branch or call 1-800-274-4482.

  3. www.ozk.com › disclosures › certificates-of-depositBank OZK

    The Bank will disclose information to third parties about your account or the transfers you make where it is n ecessa ry for c ompleting transfers in order to verify the exis tence and condit ion of your account fo r a t hird pa rty, such as a

    • On this page
    • How you’re protected from unauthorized transactions
    • Your responsibilities when using a credit or debit card
    • Your right to an investigation
    • Resolving unauthorized credit and debit transactions
    • When these rights apply to you

    •How you’re protected from unauthorized transactions

    •Credit card transactions you didn’t authorize

    •Debit card transactions you didn’t authorize

    •Your responsibilities when using a credit or debit card

    •Your right to an investigation

    •Resolving unauthorized credit and debit transactions

    Visa, Mastercard, American Express and Interac have committed to protect you against financial loss if someone uses your credit or debit card without your permission. 

    You’re responsible for taking reasonable care to keep your account information and personal identification number (PIN) safe. If you did, they’ll usually reimburse you in full. 

    Learn more about these commitments and policies:

    •Visa Zero Liability Policy

    •Mastercard Zero Liability Protection

    •American Express Fraud Protection Guarantee

    To receive a full reimbursement, you must:

    •notify your card issuer without delay:

    •of any unauthorized transaction

    •if you lost your card, or

    •if someone stole it

    •keep your PIN confidential and never share it with anyone, not even a family member

    Federally regulated financial institutions can’t hold you responsible for a transaction you didn’t authorize just because someone used an authentication technology to do it. This means a personal identification number or any other password or information that you create to be used to verify your identity. For example, if a person used your PIN to complete the transaction.

    They must always fully investigate a transaction that you dispute. It doesn’t matter how someone processed it, including:

    •with your PIN

    •by magnetic swipe, or

    •through other technology

    They should consider all factors that contributed to the unauthorized use of your credit or debit card. This includes circumstances beyond your control such as:

    Contact your card issuer right away if:

    •you notice an unauthorized transaction on your credit or debit account

    •you lose your card

    •someone stole your card

    Related links

    Canadian Code of Practice for Consumer Debit Card Services Debit card fraud Credit card fraud

  4. Important Terms for Accounts Where More Than One Person Can Withdraw. Unless clearly indicated otherwise on the account records, any of you, acting alone, who signs to open the account or has authority to make withdrawals may withdraw or transfer all or any part of the account balance at any time.

  5. Jan 8, 2024 · We have been defrauded of over $20,000 by someone who was able to make unauthorized e-transfers from our bank accounts. The bank has recovered a small portion of them, and it has refused ...

  6. Generally, any banking or credit card transaction that you didn't make or approve is an unauthorized transaction. Unauthorized transactions may occur when you lose your debit or credit card, or mobile device, or someone steals them. A mobile device may include a smart phone, tablet or smart watch.

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