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Lost your PRESTO card? If you have a PRESTO account, learn how to report it lost, stolen or damaged, and transfer its balance, passes, and settings to another card.
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Have a question or need some help with PRESTO? Get in touch...
- FAQs Overview
Welcome to our Frequently Asked Questions page! Here, you'll...
- Contact Us
Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.
Here’s the step-by-step of how to report a lost card: 1. Go to prestocard.ca and sign-in to your account. 2. Click on the card you lost. 3. Click on ‘Report Lost Card.’ 4. Choose the...
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- PRESTO
Welcome to our Frequently Asked Questions page! Here, you'll find answers to some of the most common questions about our PRESTO products and services.
- OC Transpo and para Transpo Customer Service Line
- Para Transpo Customer Service Text Line
- Real-Time Departure Schedules
- Emergencies
613-560-5000 Customer Service hours: 1. Monday – Friday (7am – 9pm); 2. Saturday (8am – 9pm); 3. Sunday (9am – 5pm) Para Transpo reservations: Monday – Sunday (7am – 5pm) Para Transpo information and cancellations:Monday – Sunday (6am – 12:30 am)
57272 Para Transpo customers can now text 57272 (or 5PARA) to connect with OC Transpo Customer Servicerepresentatives from 6 am to 12:30 am every day.
560560 Text 560560, then your 4-digit bus stop number or the first few letters of any Transitway Station name. Your mobile service provider may charge a fee. 613-560-1000 Look for the 4 digit stop number on the bus stop sign to hear the next 2 or 3 departure times for your route.
9-1-1 Call 9-1-1 for urgent help with any emergency medical, safety or security incident aboard OC Transpo vehicles or on OC Transpo property. Back to top
Has your PRESTO card been lost or stolen? Find out how to report a lost card, and how to transfer your balance and details to a new card in this video.
People also ask
How do I report a lost or stolen Presto card?
What if my Presto card is damaged or defective?
How do I transfer my Presto card to a new card?
Can I transfer my card balance from a cancelled Presto card?
How do I cancel a Presto card?
Can a Presto card be loaded with a pass?
If your card is ever lost or stolen, your funds are protected. You can also review your card activity and set up Autoload and Autorenew to have funds or transit passes automatically added to your card.
