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If it hasn’t been retrieved after a few days the money gets refunded back onto your Tim card.
No Tim Bits, no other donuts, no bread for the sandwiches. I asked to just cancel the order and was informed that it could not be cancelled by the manager. I replied that I would be forced to dispute the charge with my credit card company, and was told that would probably be the best way to proceed.
On Dec 31, I placed an order via the app and when I arrived, handwritten sign saying "Sorry we're closed". Launched a digital support issue. Took them 1 week to respond and issue a refund. Also called them during the week I was waiting.
Rest assured that receipt of the "Waiting on Fulfillment" status indicates that your order was successfully received and that we will fulfill it as soon as they can be distributed. Usually, we receive cards that have delayed manufacture dates within a few months of the start of the promotion.
We’re very sorry to hear about your experience. If your order is damaged — or you received an incorrect or faulty product—please contact us at to request a refund. Please note, all refund requests must be made within 30 days of your initial purchase.
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What happens if a Tim Hortons order is not retrieved?
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Does Tim Horton have an order ahead process?
If there is ever a time where you’re not happy with your order or have received the incorrect product(s), please do not hesitate to speak with the restaurant manager on your next visit so they can make it right for you.
