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  1. Don’t wait: By documenting immediately, it’s stronger proof that you didn’t accidentally do the damage yourself, and that it was indeed inflicted before you handled it. Tell the carrier as soon as possible.

  2. Under Section 1.15 of the TDG Regulations, there is an exemption that will allow you to transport a "gross mass" of up to 150 kg of propane. The term "gross mass" means the combined weight of the cylinder and its content (propane).

  3. If you become aware of damaged freight, it’s important that you report it to us as soon as possible. Here’s everything you need to know about the Freight People process for Damaged Freight. What do I do if freight arrives damaged? Sign for the freight as “Damaged” or “STC” (Subject to check) on the POD, if the freight is damaged when it

    • Inspect your freight. Take a close look at the delivered freight and inspect all the details. Pay attention to every part or item; open crates if needed – there could be concealed damage.
    • Communicate with your carrier or broker. Contact your shipping company. There is a slight chance that your cargo is delayed instead of wholly lost. Unfortunately, delays in transportation can occur for many different reasons.
    • Document the damage. Write everything down and take photos, if possible. The more documentation you have, the better. Make notes of the damages and shortages on the Bill of Lading and ensure the carrier is aware of the situation as soon as possible.
    • Never say no. Do not refuse a shipment and never discard damaged freight. If shippers get rid of the cargo, they may not receive payment for the total freight claim amount.
    • Insufficient Import Permits. The Canada Border Services Agency (CBSA) and other government departments regulate import permits to ensure customs compliance of the importing products.
    • Unqualified Carriers. The freight in the shipment isn’t the only thing that must be pre-approved to cross the border. When companies ship goods by truck, the drivers must be able to cross the border, as well.
    • Not Having a Business Number. When doing business across country borders, shipping companies have to deal with U.S. taxes on their goods and taxes to the country they are exporting to.
    • Unclear Product Origin. For 25 years, the North American Free Trade Agreement (NAFTA) regulated trade between the U.S. and Canada. In July 2020, the United States-Mexico-Canada Agreement (USMCA) took effect, replacing NAFTA.
  4. What are Prohibited and Restricted Items? Under applicable law, certain goods may be transported only under prescribed conditions and certain goods are prohibited from transportation by air (ex. liquids in glass containers).

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  6. Mar 10, 2022 · Prohibited items cannot be shipped by a carrier. While many prohibited items are simply illegal under Canadian law, many carriers will prohibit items such as fine art or jewelry for liability reasons. Restricted items will be accepted by a carrier, however each carrier will have specific guidelines that must be met in order to do so.

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