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What happens when a seller asks for a feedback revision. If a seller sends a feedback revision request, we’ll send you an email with all the details. You’ll then have 10 days to either: Revise the feedback – Select Accept request in the email and we’ll guide you through the process of changing your rating and comment. When you revise or ...
- Feedback Policy
The enforcement of our Feedback policy, which protects...
- Feedback Policy
- Overview
- Replying to the Feedback
- Requesting a Feedback Revision
- Removing or Adjusting Feedback
If you sell items on eBay, you live and die by the quality of the feedback you receive from buyers. While you may do everything in your power to ensure that each transaction goes off without a hitch, you still may end up with an unsatisfied customer from time to time. When this happens, there are several different ways you can deal with negative fe...
Sign in to your eBay account.
To make any changes or take any actions, you must first sign in to your account.
Your seller's account provides a number of tools to help you deal with feedback. In this case, you need the feedback forum, which enables you to read, review, and respond to feedback.
Access your feedback tools in the feedback forum on your account page.
Once you open the feedback forum you'll have a list of tools you can use to interact with your buyers through your account.
Click the button to reply to feedback you've received.
Work with the buyer to resolve the problem.
Before you can request a feedback revision, you must have resolved the issue the buyer had that caused him to leave the negative feedback.
The option to have feedback revised is only available after the problem that was the subject of the original feedback has been resolved to the buyer's satisfaction.
You also may ask a buyer to revise feedback if you believe the comment was left by accident. For example, if a buyer leaves negative feedback because they purchased a tea pot from you and it arrived broken, but you do not sell tea pots, you might ask the buyer to alter that feedback since it wasn't intended for you.
Sign in to your eBay account.
You must sign in to your account before you can take any actions under your user name.
Review the eBay feedback guidelines.
There are certain circumstances in which eBay will automatically remove feedback.
It is eBay's general policy not to remove or block any comment a buyer leaves for you. These comments typically become a part of your permanent record on the site, allowing future buyers to rely upon the feedback system to accurately assess your reputation as a buyer.
If the buyer didn't follow eBay's feedback policies, however, you may be able to get the negative or neutral feedback removed.
Identify the defect in the feedback.
If you want to request that eBay remove negative feedback, you must demonstrate that it is one of the types of defects eBay normally would automatically remove.
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The enforcement of our Feedback policy, which protects buyers and sellers, is dependent on both parties adhering to all other relevant eBay policies. Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action ...
After you make a purchase, we'll send you an email reminding you to leave feedback for your seller. You can also leave feedback through your purchase history. If you haven't already, you'll see the option to leave feedback. You can then: Give the item an overall star rating, when an item is eligible.
Jan 15, 2018 · Negative feedback on eBay is like a black mark on a seller’s status—and knowing whether and how to respond to it can prove challenging. After all, feedback is crucial to eBay businesses and positive comments are always useful in strengthening customer numbers. But a bad review, even one posted anonymously, could have an adverse impact on […]
May 5, 2020 · Let’s walk through each of the two processes. 1. Ask a customer to remove their negative feedback on eBay. You can ask any buyer to revise or remove their negative feedback, but there’s a catch. You can only request five revisions for every 1,000 pieces of feedback you receive in a year.
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Nov 5, 2021 · As a seller, you are limited to 5 feedback revision requests per 1,000 feedback received within the last 12 months. By sending an eBay feedback revision request, you’re asking the buyer to permanently change the feedback they left for you. They will be able to change the rating (i.e., turning a negative into a positive) and the message.
